Episode 144: Michael Herklots of Ferio Tego

James and Nick welcome Michael Herklots of Ferio Tego to the show. Michael has been in the industry on the retail side and the manufacturing side; so, it's no surprise that the discussion turns to B&Ms and cigar lounges. Michael talk about customer service and what consumers should expect from their retailer and cigar lounges. Yes, there's a difference between a cigar retailer and a cigar lounge. The conversation centers around familiarity vs formality. The trio also discuss what Michael looks for in these shops as a manufacturer, before the discussion turns to the manufacturing side. We ask Michael what he thinks is wrong with the industry before turning our attention to Ferio Tego, TPE, PCA, and more!