157. Service Culture
Dec 29, 2025•1 hr 15 min•Ep. 157
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Episode description
Japan’s service culture sets a global standard, blending efficiency, politeness, and surprising little touches of care. Join Jason and Paul as they dive into the roots of omotenashi and how it shapes everyday experiences.
Topics Covered:
What is Omotenashi?
History
Keigo
Examples of Omotenashi
The Dark Side of Customer Service
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