Ep 16. Managing Customers Expectations: Maybe I Was Not Clear?
Apr 27, 2023•15 min
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Episode description
In this episode, Mike shares a recent customer interaction where the customer is unhappy with weed control services. Mike reflects on maybe he wasn’t clear in the description of the services that were going to be provided in the quote. Mike also discusses when to part ways with a customer when it is just not a good fit.
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