The Customer turned Global Head of Customer Support Operations ft. Natalie Beckerman

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Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotel and Resorts joins me to share her dynamic career path filled with wild challenges, pivotal moments, and empowering leadership. She’ll offer insights into contrasting experiences with different leadership styles and the role of a leader in making her feel empowered to deliver results in seemingly impossible situations. Natalie also outlines her structured approach to assessing career moves and ensuring alignment with personal vision and values.

Timestamps

0:00 - Preview & Intro

2:40 - Obsession for Customer Success

9:05 - Power of positivity & leadership

13:00 - Contrasting leadership styles

22:46 - Instilling a customer-centric mindset

25:50 - Learning it is time to let go

29:20 - Empowering women

34:45 - Be strong, learn to say NO

41:55 - Control your journey

Connect with the guest:

Natalie Beckerman: https://www.linkedin.com/in/nataliedbeckerman1/

Connect with Kristi Faltorusso:

Website: ⁠⁠⁠⁠https://www.kristifaltorusso.com/⁠⁠⁠⁠

LinkedIn: ⁠⁠⁠⁠https://www.linkedin.com/in/kristiserrano/⁠⁠⁠⁠

Follow the Podcast

YouTube: ⁠⁠⁠⁠https://www.youtube.com/playlist?list=PLvmKTIOWzy8e3kbzHr4f9VMr1oGfK5Qc_⁠⁠⁠⁠

Spotify: ⁠⁠⁠⁠https://open.spotify.com/show/0Pf1SZMvfwvSJTA6WnpNjP⁠⁠⁠⁠

Apple Podcasts:⁠⁠⁠⁠ https://podcasts.apple.com/us/podcast/shes-so-suite-podcast/id1730535499⁠⁠⁠⁠

To learn more about Wednesday Women check out their

Website: ⁠https://www.wednesdaywomen.org/⁠

LinkedIn page: ⁠https://www.linkedin.com/company/wednesday-women/⁠

Connect with the Show Producer:

Manali: https://www.linkedin.com/in/manalibhat/

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Keywords:

customer experience, mentoring for women, female leadership, c-suite women, future leaders, career advice, mentorship, networking, leadership roles, female executives, Oracle Applications Service Excellence, She's So Suite podcast

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About She's So Suite Podcast:

Embark on a journey with Kristi in each podcast episode as she engages in insightful conversations with accomplished women in the C-suite. Explore their unique stories, triumphs, challenges, dreams, and valuable advice that will inspire and empower you. Tune in for an enriching experience as Kristi delves into the depth of their professional journeys and brings you closer to the dynamic world of female leaders at the top.