How to Have Difficult Conversations with Staff
May 22, 2025•3 min•Ep. 73
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Episode description
Difficult conversations don’t get easier with time—they get harder. HopDov’s Annie and Molly explain how restaurant leaders can communicate with transparency, empathy, and structure.
Takeaways:
- Schedule feedback conversations ahead of service, not after.
- Prepare your messaging to reduce defensiveness.
- Commit to consistency. Don’t let busy days push hard talks aside.
Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.
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