Episode 43: ITSM Virtual Agent
Aug 28, 2018•19 min
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Episode description
In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:
- What does VA do?
- What does VA look like to users?
- How do developers build VA into their systems?
- How about natural language capabilities?
- How do customers get started with VA?
For more information, see:
- Product documentation: Virtual Agent
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