A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in th...
Mar 14, 2024•6 min
The ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve service mapping accuracy and use
Mar 13, 2024•16 min
kengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it
Mar 13, 2024•39 min•Season 1Ep. 6
A brief discussion about AI in ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplish...
Mar 11, 2024•9 min
Luigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fir...
Mar 08, 2024•4 min
A brief discussion about the importance of asset management processes and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's webs...
Mar 07, 2024•5 min
This week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors
Mar 06, 2024•29 min•Season 1Ep. 5
Value streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for Service Management
Mar 04, 2024•17 min
A brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an a...
Mar 04, 2024•10 min
Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing ...
Mar 01, 2024•4 min
A brief discussion about the different areas of asset management and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website i...
Feb 29, 2024•6 min
In this episode, kengon wraps up his conversation with Hank Marquis on "Technostress," talking about impacts, assessment methods, and actions to take
Feb 28, 2024•22 min•Season 1Ep. 3
In this episode, David & Ken talk about how incorporating ITIL can benefit cybersecurity
Feb 27, 2024•7 min
A brief discussion about ITIL/ITSM from a tech beacon article Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discus...
Feb 26, 2024•9 min
Luigi Ferri takes the mic to talk about Business Case in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm spec...
Feb 23, 2024•4 min
A brief discussion about technical debt in the context of asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagem...
Feb 22, 2024•7 min
In this episode, kengon has his first guest -- Dr. Hank Marquis! The topic of the week is "Technostress" and you're not going to want to miss this one.
Feb 21, 2024•19 min•Season 1Ep. 3
In this episode, David & Ken talk about how incorporating ITIL helps attract and retain people
Feb 20, 2024•7 min
A brief discussion about ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished aut...
Feb 19, 2024•6 min
Luigi Ferri takes the mic to talk about Warranty in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializ...
Feb 16, 2024•4 min
A brief discussion about asset lifecycle management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has bee...
Feb 15, 2024•6 min
In this episode kengon walks us through how to get started with visual communication and why it's important to start developing this skill NOW!
Feb 14, 2024•16 min•Season 1Ep. 2
In this episode, David & Ken talk about how ITIL helps innovation
Feb 13, 2024•10 min
A brief discussion about metrics and measuring Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an...
Feb 12, 2024•6 min
Luigi Ferri takes the mic to talk about Utility in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializi...
Feb 09, 2024•4 min
A brief discussion about asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the i...
Feb 08, 2024•9 min
kengon kicks off the series with a discussion of the book "Six Thinking Hats" by Edward De Bono
Feb 07, 2024•18 min•Season 1Ep. 1
In this episode, David & Ken talk about how ITIL improves operational stability
Feb 06, 2024•9 min
A brief discussion about objectivity in our ITSM programs Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussion...
Feb 05, 2024•6 min
Luigi Ferri takes the mic to talk about Service Relationship in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fi...
Feb 02, 2024•3 min
