Service Drive Revolution with Chris Collins

Business Outlaws Network•www.servicedriverevolution.com

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

Last refreshed: July 2nd, 2025 at 9:44 PM ⓘ

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Episodes

Service Advisor Stuck With Too Many Appointments? Here’s What To Do | Q & A

Feeling overwhelmed by the appointment overload at your dealership? Get pro tips from Chris Collins on how to handle having too many customers booked when you're short on Techs and capacity. Learn key phrases to set expectations up front, over-communication tactics, and specific examples of what Chris did in the same situation. Get strategies to mitigate the fallout of missed appointments due to no shows, bigger jobs, and call outs. Discounted Offers for Training and Books in Description Below ⬇...

Nov 24, 2023•6 min

5 No-Brainer Ways to Keep Your Best Technicians Happy | SDR #268

Want to keep your best Technicians around for the long haul? Chris Collins shares 5 simple tactics any shop can use to slash turnover and build a loyal, engaged team. Learn the keys to Technician retention like frequent small raises, recognition programs, unique perks, and more. Discover easy things you can start doing TODAY to make your Techs want to stay! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Specia...

Nov 20, 2023•22 min

Becoming a Rockstar Internal Service Advisor

In this episode of Drive By, a question comes in from an Advisor who moved into an Internal Advisor role. Chris Collins shares his tips for success as an Internal Advisor. He explains how focusing on used car reconditioning turn times, PDI speed, and communication between departments leads to major dealership profits. Learn how to embrace the Internal Advisor role as a way to build critical skills that will make you a better Advisor in the long run. Discounted Offers for Training and Books in De...

Nov 17, 2023•9 min

Keeping Your Service Advisors Engaged, Motivated, and Driven to Succeed | SDR #267

Service Advisor motivation is crucial for any dealership's success. In this episode of SDR, Chris and Christian review viewer comments and feedback on recent episodes. They saw that topics like repair authorizations really fired people up! They dive deeper into the concerning trend of Advisors just going through the motions and doing the bare minimum. They discuss tactics for keeping your team engaged through relationship-building, advancement opportunities, public recognition, and more. Learn t...

Nov 13, 2023•31 min

Tips for Selling More Alignments

Struggling to sell alignments at your dealership? In this episode of Drive-By, advisor newbie Cody asks Chris Collins how to boost alignment sales. Learn Chris’ pro tips for presenting alignments as a benefit versus a pushy up sell. Discover how building trust and relationships leads to alignment opportunities. Get simple strategies to recommend proper alignments and save customers money in the long run. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our On...

Nov 10, 2023•9 min

How To Be A Top Performing Technician | SDR #266

In this episode of Service Drive Revolution, Chris Collins and the coaches sit down for a roundtable discussion on how to develop top performing Technicians. With the ongoing shortage, retaining and growing talent is more critical than ever. Learn essential tips like keeping repairs simple, maintaining a focused hustle, and staying positive under pressure. Discover strategies to set Technicians up for success through training, inspections, documentation, and communication. Take your automotive T...

Nov 06, 2023•52 min

Authorization vs Diagnosis -Which is Better?

Should you charge a diagnosis fee or get a repair authorization? In this episode of the Drive-By, Chris Collins tackles a big question on the best way to handle unknown repairs. Learn why authorizations simplify things for the customer and tech. Discover how to quote repair costs upfront even when you're uncertain of the fix. Get Chris' pro tips for improving authorizations at your dealership Service Department. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount o...

Nov 03, 2023•14 min

6 Game-Changing Traits of the Highest-Performing Service Advisors | SDR #265

Want to dominate on the Service Drive? In this episode, I’m joined by our top Coaches and together we reveal the 6 key traits of elite Advisors.Learn how all-stars think differently. Discover how to be insatiable, investigate issues, control the experience, and make maintenance sexy. This is your blueprint to transform your mindset and obliterate your performance goals. Unlock the secrets of the top 1% and take your skills to the next level! 0:00 - 10:00 The Harsh Truth of Being a Cowboys Fan 10...

Oct 30, 2023•52 min

Expert Tips for Bridging the Tech & Service Advisor Communication Gap

In this week's Drive By episode, Chris Collins and guests tackle a question about improving technician and service advisor communication in the shop. With expert tips on lateral support, reducing dispatch layers, and more, you'll learn how to bridge the tech communication gap for a smoother service operation. Discover actionable strategies to get your techs and advisors on the same page so you can delight more customers and boost CSI. Discounted Offers for Training and Books in Description Below...

Oct 27, 2023•20 min

Smart Ways to Overcome Parts Shortages | SDR #264

Parts shortages can bring your shop to a grinding halt. In this episode, we break down actionable strategies to track down scarce parts and keep the cars moving. Learn how to leverage purchase discounts, scour the internet, and build a network to find that impossible-to-locate part. With some creative thinking, you can overcome the back order blues and take control of the parts supply chain. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Traini...

Oct 23, 2023•32 min

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