How to train your service designer? / Emily Winograd / Circle #05

Does it matter? Can you be a good service design professional without any formal training or background? Many people I know just started doing service design without having a diploma or certificate. That's how I started in this field as well. Mastering the craft on the job and figuring stuff out as they go along. They have, what I would call, practical wisdom. But this lack of formal education sometimes causes unnecessary doubt and prevents you from doing your best work. So should you get that service design degree after all? Well, Emily Winograd has had to answer this question for herself a few times. So I've invited Emily on the Show to share her story and the lessons she learned along the way with you. In this conversation you'll also hear about a simple framework. This framework helps you to uncover blind spots and learn about the strengths of your team members. If you ever had signs of imposter syndrome in your work make sure you listen to this episode as it offers some very helpful insights! I found Emily's story really encouraging for our field and hopefully you'll do as well. --- [ GUIDE ] -— 00:00 Welcome to the Show 03:00 Who is Emily 04:15 How to train your service designer 08:30 Stamp of approval 12:00 Imposter syndrome 14:30 The tension 17:30 The framework 22:45 Best practices 28:45 Roadblocks 32:00 Lessons learned 36:00 Closing thoughts --- [ CIRCLE ] -— Join our community of in-house service design professionals at the Circle. https://www.servicedesignshow.com/circle/