A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. ---------------------------------------- EPISODE GUIDE 1:10 - First encounter with Service Design. 4:30 - Why do we have so many names for doing design? 9:10 - When will we finally do really good research in practice? 15:45 - How much technology do we actually need in Service Design? 24:55 - Marcs golden tip for aspiring Service Designers. 25:56 - Question for the viewers ---------------------------------------- ABOUT MARC STICKDORN @MrStickdorn ➜ https://goo.gl/AU7nfW MarcStickdorn.info ➜ http://goo.gl/k2908S LINKS FROM THE SHOW This Is Service Design Thinking ➜ http://goo.gl/l334xR Smaply ➜ http://goo.gl/ikrLwe Experience Fellow ➜ http://goo.gl/JLbB4S