#36: Why we killed Customer Success (introducing Product Account mgnt)
Jul 14, 2023•34 min•Ep. 36
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Episode description
So the deal has been won, the customer has signed. In a recurring revenue business, how do you keep them happy, healthy, and expanding? CSMs, PAMs, SAMs ... we explore the acronyms, team structures, and skillsets that all go into making a customer successful in a startup.
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⚡️ This episode is brought to you by Earlywork Academy. Applications are open for their next tech sales cohort → https://bit.ly/3KwIiBZ
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Connect with Us:
Michael Momsen (linkedin.com/in/michaelmomsen)
Kai Lovel (linkedin.com/in/kailovel)
📣 Feedback, ideas or career questions? Send us an email - kai@zipline.io
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