In this episode, Kimberly George sits down with Steve Powell, EVP of Property Americas, to talk about the rising frequency and severity of catastrophic weather events - and how Sedgwick is leading the way in claims response, technology, and recovery. From surge staffing and AI tools to concierge repair services and a culture of care, Steve shares how Sedgwick supports clients and communities when disaster strikes.
Jul 02, 2025•25 min•Ep. 115
In this episode, Kimberly George sits down with Jody Moses, Managing Director of Public Sector Strategy, to explore how Sedgwick is helping public entities navigate today’s complex risk landscape. From highlights at the PRIMA Conference to emerging challenges like AI, mental health, and risk financing, Jody shares insights from her 35+ years of experience serving cities, schools, and states across the U.S. Tune in for a fast-paced, insightful conversation on the future of public sector risk mana...
Jun 25, 2025•20 min•Ep. 114
In this episode of the Sedgwick Podcast, Kimberly George and Brad Krauss discuss the upcoming RIMS Riskworld 2025 conference in Chicago. They explore the significance of the event for Sedgwick, the importance of networking, and the impact of economic volatility and AI on the industry. The conversation highlights Sedgwick’s initiatives at RIMS, including the Wellness ZENter and engagement strategies for new talent. As they look forward to the event, they emphasize the excitement and opportunities...
Apr 30, 2025•21 min•Ep. 113
Kimberly George, Global Chief Brand Officer at Sedgwick, is joined by Max Koonce, Chief Claims Officer. They discuss the prevalence of mental health claims, inspired by a commentary paper that Max and his team released titled Unveiling the Hidden Struggles: Mental Health and Workers’ Compensation.
Apr 21, 2025•18 min•Ep. 112
Kimberly George, Global Chief Brand Officer, is back in the podcast booth, this time speaking with David Setzkorn, MBA, CPCU, Senior Vice President Workforce Absence & Disability Practice Leader. Their conversation focused on employee benefits in 2025 and the importance of going beyond what is expected from a company’s benefits to attract and retain the best employees.
Mar 24, 2025•18 min•Ep. 111
Kimberly George, Sedgwick's Global Chief Brand Officer, spoke with Kathy Tazic, Senior Vice President and Managing Director of Learning and Development, about new strategies, opportunities, and solutions to support colleague training, development, skills, and more in 2025. The conversation focused on strategies for talent development at a global level, and the importance of understanding what colleagues need in terms of support for both short-term and long-term growth. As claims management teams...
Mar 17, 2025•24 min•Ep. 110
As we gear up for National Comp, the conversations around our AI Care Guidance model and Clinical Pathways will be front and center, especially as it pertains to musculoskeletal injuries. Employers who tailor to the specific needs of each injured worker and address them holistically will witness positive outcomes. But it takes a patient-centric approach with the right partner to get there. In this podcast, Beth Burry and Josephine Copeland weigh in on the use of technology to identify claims tha...
Oct 03, 2024•21 min•Ep. 109
In today's rapidly evolving market, electric vehicle (EV) safety has become a significant focus. The unique aspects of EVs, such as their complex electrical systems and battery components, necessitate a different approach to property loss adjustment compared to traditional combustion engine vehicles. In this podcast, hear from Barry Porter, Quality Team Lead, about advanced driver-assistance systems (ADAS), the integration of telematics data and more.
Sep 24, 2024•12 min•Ep. 108
There are countless risks that theatres and theatre productions might be exposed to that could result in an insurance claim. In fact, in recent months, there have been some high-profile examples in the UK of unfortunate cast injuries. In this podcast, hear from Sedgwick adjuster, Freddie Cambanakis, and guest speaker, Tome Levi about best practices when it comes to mitigating risks, ways to stay ahead of changing audience trends and which emerging trends to keep an eye on next year.
Sep 17, 2024•20 min•Ep. 107
The litigation landscape is always evolving, with suits being filed sooner than in the past. What factors are contributing to this change? Which strategies can help avoid litigation altogether? What other liability trends should the market keep an eye on this year? Hear from Steve Ellis, VP of Liability and Max Koonce, Chief Claims Officer in this podcast about plaintiff bar tactics, data analytics, AI-led decision making, ADAS and more.
Jun 07, 2024•24 min•Ep. 106
When you hear the words "artificial intelligence" you might feel hesitant and confused or excited and optimistic. In this podcast, we’re joined by Leah Cooper, Global Chief Digital Officer and Josephine Copeland, SVP, Product Design and Strategy, who weigh in on the history of artificial intelligence (AI), dive deep into the ways that AI is being used in the managed care space, share how to manage client expectations and more.
May 01, 2024•25 min•Ep. 105
Ketamine has long been used as a procedural anesthesia, but according to some experts, it has the potential to treat pain conditions like depression, anxiety, post-traumatic stress disorder (PTSD) and more. In this podcast, Dr. Reema Hammoud, AVP, Clinical Pharmacy and Utilization Review and Dr. Teresa Bartlett, Managing Director, Managed Care weigh in on the risks and side effects of Ketamine, explore the research, share examples of medical versus recreational usage, and compare it to other med...
Apr 16, 2024•31 min•Ep. 104
Media and entertainment specialists must have an in-depth understanding of the intricate film, television, music, theatre and live-event landscape. While leading clients through the claims process, they must also mitigate risks and financial exposures whilst protecting brand reputations and commercial relationships. In this podcast, Alex Nicoll, Director of Media and Entertainment in the UK, weighs in on the emerging risks and types of losses that his team continually witnesses. Stay tuned for m...
Apr 09, 2024•29 min•Ep. 103
As part of last week’s International Women’s Day celebrations, our very own Alison Unwin, director of home adjusting and outsource, was awarded the honour of being featured in Insurance Business UK’s Elite Women report. In this podcast, we hear first-hand about her experience in the industry, lessons throughout her loss adjusting career, memorable experiences and words of wisdom for industry newcomers.
Mar 11, 2024•18 min•Ep. 102
There is a lot of media attention surrounding weight loss drugs these days. Whether the story is about the most recent celebrity using these medications or a story of patients having difficulty getting access. In this podcast, we're joined by Dr. Paul Peak, Dr. Teresa Bartlett and Dr. Andrew Newhouse who weigh in on what these medications are, why they are grabbing all the headlines and how they might impact healthcare and workers’ compensation.
Feb 13, 2024•26 min•Ep. 101
The Family and Medical Leave Act (FMLA) offers leave with job and benefit protection to eligible employees for qualifying events. However, employers are not required to pay employees when they take leave under FMLA or similar leave laws. In response to the absence of a federal paid leave law, multiple states throughout the U.S. have enacted their own programs to provide employees in their states with paid family and/or medical leave. The challenge is that these mandates differ widely from one an...
Jan 10, 2024•19 min•Ep. 99
Over the past several days, winter storms across the U.S. have led to power outages, freezing pipes, dangerous roads and more. As the 2024 winter weather season continues to unfold, what should insurers, property owners and vehicle owners keep in mind? Listen to today's podcast to get the latest from Nicole Bartunek and Andy McCallum. #winterweather #weather #stormseason #insurance
Jan 09, 2024•17 min•Ep. 100
According to the Pew Research Center, millions of Baby Boomers are retiring each year — leaving critical gaps in the U.S. labor force. In this podcast, Katey Bey, head of global total rewards and Josh Smith, head of Americas CR & global head of talent, weigh in on burnout in the workplace, professional development opportunities, retaining talent and more.
Oct 13, 2023•24 min•Ep. 98
We know that transparent and robust data helps drive the best claims outcomes, but many employers have discovered that while the data is available, without the right partner, it can be difficult to get to the actionable information needed to drive improvements and confirm successful claims management efforts. In this podcast, we're joined by Adam Fisher, chief data officer, who weighs in on benchmarking tactics, holistic claims handling, the benefits of end-to-end integration, and more.
Sep 18, 2023•25 min•Ep. 94
The paid family and medical leave landscape has become more complex and state-by-state differences remain, but employers can take proactive steps to streamline their policies. In the world of accommodations for injured or disabled employees, training and interactive dialogue has never been more critical to recovery, inclusion and engagement. As the needs of our global workforce continue to change, employers also have a responsibility to keep employees healthy and productive. Learn more in this p...
Sep 07, 2023•48 min•Ep. 97
