How Municipal Communication Failures Perpetuate Systemic Racism

Communication research from Texas Christian University reveals how the killing of Atatiana Jefferson in Fort Worth exposed fundamental failures in how cities listen to Black residents. Through in-depth interviews and a national survey, Dr. Ashley English, Dr. Jacqueline Lambiase and Dr. Julie O’Neil demonstrate that meaningful organizational listening requires not just hearing community voices, but implementing changes based on their input. Their findings show that without authentic engagement and accountability, municipal listening processes perpetuate rather than disrupt systemic racism.