Defusing Emotionally Charged Conversations: 4 Steps to Success

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To defuse an emotionally charged conversation, follow these four practices.
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Emotionally charged conversations are often spontaneous and come out of nowhere. When you’re caught off-guard and expected to navigate complex interactions in real time without knowing how to handle them, you're most likely to act in self-defeating ways. To defuse an emotionally charged conversation, follow these four practices.