112: How Customer Success has Shaped the Future of SaaS - with Nick Mehta
Episode description
I really enjoyed talking with and learning from Gainsight CEO, Nick Mehta. Nick is a very skilled leader, and what he's done at Gainsight- from creating the Customer Success category, to building an excellent team that is upwardly mobile, to getting an industry to re-think how we view customer service - is nothing short of incredible. In particular, Nick and I discuss:
- Why it's about the people, not the product
- 3 things that SaaS has changed in the software world
- Key advice for founders starting out on their journey
With the amount of amazing knowledge Nick delivered I could've listed for days, but I'm thrilled he brought so much value over the course of half an hour.
To learn more about Nick and Gainsight, visit: https://www.gainsight.com/
Find Nick on LinkedIn at: https://www.linkedin.com/in/nickmehta/
Follow Nick on Twitter: https://twitter.com/nrmehta
Purchase the book, The Customer Success Economy here.
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For more about how host Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com/.
As part of the founding team in his first SaaS product, Matt owned the sales & marketing processes. But he struggled to sell and gain traction for the company. It took years of learning and tweaking before Matt created The Perfect DEAL Process, an innovative yet easy to implement method for closing more software deals. To find out more, visit https://mattwolach.com/about-matt.
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