If companies like Zappos and Google are committed to exceptional customer experience shouldn't you be too? There's one man they go to, a man who has his finger on the pulse and his name is Joey Coleman. And he joins us on this episode of Grow My Revenue. Joey is the head of Design Symphony and is a branding, design and customer service enthusiast. During our chat we talk about those topics, specifically why your business should spend money on customer experience, the six key ways to be memorable...
Dec 21, 2015•33 min
Every year I spend some time examining and writing about the top 10 business trends I see coming up next and I did the same this year. Although I've already published my top 10 list in Forbes I wanted to give you the top 2016 trends in business. Specifically on this episode I'll delve into the most impactful trends like millennials, commodity products, investing in non-sales people to grow your revenue and scarcity vs. abundance in the marketplace. Listen to this episode and discover: - How to s...
Dec 12, 2015•20 min
Have you stopped to consider that a sale to your customer means a change in their status quo? If you did, what would be different for you and your sales team? Our guest is here to offer insight and perspective on both of those questions, and the subject of sales in today's ever-changing world. Jill Konrath, three-time best-selling author and sales methodology expert, joins us to talk about why a sale equals a change in the status quo for the customer, why experimentation is powerful and necessar...
Dec 05, 2015•33 min
On this episode Joe and I discuss how to develop the talent you already have, the telltale signs of disengaged employees and a real life example of how Joe took a company from good to being recognized as a "best place to work" over hundreds of their competitors. Listen to this episode and discover: - Why treating everyone with the same level of respect impacts your business. - Should you treat your employees like clients - and vice versa? Joe answers. - The two ways to know if your employees are...
Nov 29, 2015•29 min
John Jantsch is a foremost expert on marketing, and we talk specific marketing tactics to use to create more referrals. He shares the right way to use case studies vs. the way most companies use them, what results really are and how to cross-sell within your company. Listen to this episode and discover: How can you make it easy for people to refer you? What are trigger phrases and how do they relate to referrals? How to cross-sell within your company effectively. How to make price an insignifica...
Nov 19, 2015•30 min
What is it that separates the great CEOs from the rest of the pack? Jim Schleckser, our guest for this show, is here with the answers. Jim has spent his career running companies for other people, and used CEO peer groups to help him make difficult decisions and when to cross certain bridges. When he left that environment Jim opted to continue working with CEO peer groups and founded the Inc CEO Project, a company devoted to helping CEOs become great leaders for their companies. On this episode J...
Nov 16, 2015•23 min
Lisa Cummings, owner of Lead Through Strengths, is an expert on personnel strengths; she helps organizations worldwide find their employees' greatest strengths and how best to utilize them. She joins us on today's episode to explain how to uncover and tap into the strengths of your employees, the biggest myths around skills development and a few simple things you can do right away to start leading through strengths. Listen to this episode and discover: - What is the path of most resistance? - Wh...
Nov 15, 2015•34 min
Have you ever had a customer go silent? Is there a proper way to respond when they do? Today I’m sharing the answer to those questions including how most people follow up, why it doesn't work and what does. We'll dive into those answers and more. Listen to this episode and discover: - What is Access Displacement Disorder? - What are the top 3 questions executives need answers to before making a purchase? - The most popular page on my website and why it matters to your business. - How do you capt...
Nov 07, 2015•13 min
Jay Baer of Convince and Convert and 5-time best-selling author joins us to talk about how to successfully negotiate the changing landscape of customer service, how to hug your haters and what to do if your company's customer service is lagging behind on social media today. Discover more at the Grow My Revenue Business Cast at http://www.growmyrevenue.com/business-cast/ Episode Overview Jay joins us to talk about how to successfully negotiate the changing landscape of customer service, why the c...
Nov 01, 2015•36 min
John Ruhlin is the founder of The Ruhlin Group, a firm that specializes in year-round strategic gifting and appreciation programs to connect with C-level executives. On this episode he shares how to give memorable gifts to open up and deepen your connections with high level execs, and anyone else.
Oct 25, 2015•30 min
Clay Hebert helps entrepreneurs fund their dreams. Clay shares a three-step structure to build and attract a loyal following for your business, the six-word introduction to describe your business and specific reasons it's so important to connect in today's economy. The episode concludes with a quick recap of actionable steps you can take to deliver tangible, immediate results for you and your business.
Oct 15, 2015•37 min
Howard Rogers, CEO of BrightClaim shares on the Grow My Revenue Business Cast how his company jumped from a growth rate of between ten and twenty percent to fifty-five percent in one year. Listen to our discussion and great insight from how one CEO tripled his growth rate within one year. The episode concludes with a quick recap of actionable steps you can take to deliver tangible, immediate results for you and your business.
Oct 13, 2015•29 min
Jaime Tardy shares insight into habits and traits possessed by successful people. We also discuss ways you can apply this insight to your life to become successful. Jaime has a brilliant approach for how to look at your work and life from a new perspective—and how to achieve financial independence and happiness by doing work that you truly enjoy. The episode concludes with a quick recap of actionable steps you can take to deliver tangible, immediate results for you and your business.
Oct 12, 2015•34 min
Ian Altman addresses questions received from our listeners. He explains the Same Side Selling: Four Quadrants. A proven sales method for collecting essential information to ensure productive client meetings. He also gives specific approaches for how you can grow your business that everyone can embrace… even your customer. Listen to this episode and discover: > Insight into how to create sense of urgency with clients to make a decision > 4 most important piece of information you need to col...
Oct 12, 2015•24 min
Marcus shares how to dramatically improve content marketing efforts for your business. He explains the type of content you can create that instantly builds trust from your ideal clients. Marcus shares copy that converts to results for your website, as well as a way to introduce your business to others in a way that engages their interest instead of repelling them away. You will also discover the real goal of a homepage and how to use it to get your visitor to determine they are NOT a fit, or to ...
Oct 07, 2015•32 min
When selling business or professional services, you have a choice of selling your services on an hourly basis or for a fixed fee monthly or for the project. Recognize that when you charge by the hour, you are selling effort not results. Tune-in to this episode to see how fixed fee billing helps link your fees to expected results for the your client to sell on value vs. price.
Oct 02, 2015•32 min
Jordan Harbinger shares some of his nontraditional secrets of social networking. He explains that working hard isn’t enough if you can’t connect socially. “You can’t really rely on the universe to come together and give you what you need, you need to go and get it", says Jordan. Jordan is an American lawyer turned Social Dynamics expert and Entrepreneur. He has always had an affinity for Social Influence, Interpersonal Dynamics and Social Engineering, helping private companies test the security ...
Sep 29, 2015•26 min
Anyone that has ever struggled with “How to rise above the competition and be noticed”, should listen to this GrowMyRevenue Business Cast episode. Business marketing luminary Seth Godin shares unconventional strategies for innovation, pricing and marketing.
Sep 25, 2015•36 min
Have you ever struggled with how to give or receive meaningful feedback? In this episode of the Grow My Revenue Business Cast Alison Whitmire shares three things everyone needs to do when offering feedback. You will also discover how to prepare yourself for receiving feedback so your ego doesn’t get in the way of success.
Sep 22, 2015•34 min
Discover how you can become a better speaker. You might be thinking, “Wait. I’m not a professional speaker so how can this help me.” Michael explains why his proven concepts apply to every conversation.
Sep 22, 2015•33 min
In this episode of the Grow My Revenue Business Cast, I introduce my brand new program meant to help professionals that offer business services and products. In this introductory episode you’ll discover: • Why I started this business cast? • How you can avoid bad business habits not based on integrity • What will you gain by listening to the Grow My Business Cast • What topics I will cover on the program • The type of guests you’ll hear on the program • And so much more…
Sep 07, 2015•5 min
