165 | Rethinking the Customer Experience, Geoff Ramm

Discover (and fix) the gap in customer service you never knew existed. Businesses can easily fall into the trap of thinking the customer service experience is all about ‘going the extra mile’ or ‘trying to exceed exceptions’. When in fact as Geoff Ramm explains in this episode these phases are 30- 40 years old and misconceptions about how to approach our level of service. There is a better approach to completely redefine our levels of customer service. On this Same Side Selling episode, Geoff joins me to share a different perspective on how to service your customers.  Listen to this episode and discover: >The biggest mistakes businesses make when it comes to the customer experience. >Some steps you can take to create a "Wow!" factor in your customer engagements. >A few things you can do to provide celebrity-level service to your clients. >And so much more…