¶ Intro / Opening
Hey friends , welcome back to Salon Success Secrets , the podcast for salon owners who are ready to build big dreams
¶ Welcome and Freedom Question
, bank big dollars and do it all without burning out . Today's episode is one that's going to break some mental chains , because we are tackling this juicy question what exactly is freedom for a service provider ? And we're going to lovingly challenge everything you or your team might think you know about what it means to be free . Let's go .
All right , so let's start here . You know you've probably heard this before , maybe you've even said it . It's like a lot of people say they got into this industry for freedom . You know you've probably heard this before , maybe you've even said it . It's like a lot of people say they got into this industry for freedom .
You know , they didn't want to clock in and out , or they
¶ Freedom vs Structure Explained
didn't want a boss breathing down their neck , or they didn't want rules or dress codes or limits , and you know what . That's an okay spirit , but here's where the confusion starts . Like , freedom is not the absence of structure Let me say that again because it's so powerful . Freedom is not the absence of structure .
It's having the right structure that sets you free . You know , in a team-based salon , true freedom comes when you're supported .
And so you know , as a service provider , if you have people on your team like , they're not answering DMs on their day off , they're not squeezing in late night appointments , they're not having to handle bookings , rebooks , reordering , retail or even emotional labor alone . And that's the difference is , freedom isn't being able to say yes .
Freedom Isn't being able to say yes . Freedom isn't being able to say yes at any time . It's knowing you don't have to .
That is so good , it's not being able to say yes at any time . It's knowing that you don't have to . I love that , Jen . You know . I think it's important to talk about a word that gets a bad reputation in our industry , and that word is schedule . And so let me define it really quickly , because a schedule is a list of times of departures and arrivals
¶ The Power of Consistent Scheduling
, a timetable , you know . So what I think is important to point out here is that it is not a jail sentence . Here is that it is not a jail sentence . You know , it is a system for movement , momentum and mastery , and yet so many service providers resist it . They'll say I want more freedom , but then they'll create confusion .
You know , whether it's for their team or their clients , but most of all it's for themselves that they're creating this confusion , you know . And so they'll come and go when they feel like it , or they'll cancel or they'll rearrange , but that energy becomes scattered .
You know they're disconnected , they're weak , and when your schedule is inconsistent , you become invisible . You know people don't know when you're available , they forget you even exist , and what's truly happening is you're not building momentum , You're burning it down . You know , because here's the truth Power is the ability to do or act .
Really simple powers , just the ability to do or act . And if your schedule is constantly shifting , you're not in power . You're reacting instead of ruling team instead of ruling .
So , salon owners , if you've ever had someone on your team that's wanting to change their schedule every other month , that this is the . This is another great opportunity to kind of have this conversation with them , that like , if you can continue to change your schedule , like you're not in power , use that .
You lose that power in that moment to really build something great . So I love that you said that , lindsay . So that brings us to a story . We've worked with a salon owner who came to us totally burnt out so maybe you've been there before , felt it as well .
¶ Success Story: Structure Creates Freedom
She had a great team on paper , but they were all doing their own thing . You know , no one followed a real schedule . I remember her saying if they didn't have clients on the schedule , they didn't come in . You know people were coming in late . They were leaving early .
You know , opening in their books randomly , taking clients on their day off just to make ends meet , and she was doing literally everything . You probably remember this too , lindsay . Like everything , like guest communication , product orders , damage control , filling the books , marketing , like you name it .
She was doing it , and so you know , the result of that is what we could see , because numbers do tell us a story is that their guest experience was actually dropping . You know the team was exhausted and confused and no one was making the kind of money they wanted to .
So we went in there , got to work and that's where we came in and created that structure . You know we set those hours . We had a front desk team who could actually handle communication . You know there were systems put in for rebooking , retail and referrals and there was also , you know , weekly coaching , monthly coaching , to keep the team focused and supported .
And I remember us getting back together and checking those numbers within 90 days and her pre-booking had went up to 62% the take-home pay for their stylist I think they had a team of about 10 . Their take-home pay had jumped by thousands . And then clients their their google reviews had actually improved too .
So their rating on google had actually improved and their clients were saying things about like the consistency and the professionalism you know . And at the end of the day , the most important part to that is that her team felt free . You know they were no longer trying to juggle all the all behind the scenes tasks on their own .
They had systems , they had clarity , they had that flow and they had the energy to focus on what they do best their craft .
Yeah , that was incredible . You know it really was awesome to see the freedom that was created just in those 90 days . You know it really was awesome to see the freedom that was created just in those 90 days . You know it was some amazing results .
And you know , jen , when you pointed out that the take home pay for their stylist jumped by thousands , like their numbers jumped so much but the take home pay for those service providers , man , that was like really incredible to see . And so you know , I think , as a salon owner , here is how to speak
¶ Reframing Freedom for Salon Teams
directly to beauty pros searching for more freedom . You know , ask them like are you constantly checking your phone ? Are you rearranging your week based on late texts , or are you trying to do it all to avoid disappointing people ? Because you're not free , you're over-functioning .
You know , because what we know is in a team-based salon that works , your freedom is protected , you have boundaries , you have structure , you have a leadership team who advocates for your time , your energy and , most importantly , your growth . You know , and so you're no longer guessing what your week looks like . You own it .
You know , and you're not wondering if you're doing enough . You have metrics to show you're winning , and that's real freedom . You know that's the kind that allows you to take weekends off with guilt . You know , to take a vacation with your family to focus on your art , on your mindset , on your money .
You know it really makes you feel confident , supported , and you're fully booked with dream clients .
Yeah , so good . So here's the reframe we want to leave you with today .
If your team's version of , or their current version of , freedom means hustle , it means burnout , it means overextension , that is designed to support you , you're in power , you're actually visible and you're magnetic to the right people and opportunities , because power isn't about being everywhere , it's about holding a position so well .
People feel your presence even when you're not there . So if you're a salon owner who's ready for real freedom , it's time to start to stop floating and start anchoring . You know , it's time to build a team that makes success inevitable .
Ah , I love that you know . That's it for today's episode of salon success secrets . If this hit home for you , share it with another salon owner that you know .
¶ Final Thoughts and Call to Action
This hit home for you , share it with another salon owner that you know . And if you're a salon owner ready to build this kind of team , or a beauty pro looking for a place like this , join us for the next salon success secrets challenge , because what we know is the right structure changes everything .
So until next time , serve big , shine bright and stay powerful .
