Why Retention and Expansion Are the New Prospecting
Sep 23, 2025•25 min
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Episode description
Lightning Round: Top 10 Mistakes that Are Killing Your Pipeline
Question: Mike from San Diego asks, "Our company is growing fast, both organically and through acquisitions. We're great at landing new business, but I'm worried our customer retention is slipping. How do I get my team to focus on both?"
Book: Never Lose a Customer Again by Joey Coleman
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