The three keys to defending more insurance claims

Today’s Guest:

Today, I’m sharing a recording of a Safety Roundtable discussion where we discus the three keys to defending against insurance claims.

Prevention is always preferable but sometimes accidents do happen and with hundreds of thousands of personal injury claims each year it’s important you are ready to defend against them.

https://www.linkedin.com/in/christian-harris-slip-safety

You’ll learn:

• The three keys to defending against insurance claims.
•  Why you should focus on prevention instead of claims defensibility.
• The different types of proof you need to defend personal injury claims.
• The importance of engaging with your stakeholders.
• How important third-party scientific evidence is when defending a claim.
• The dangers of claim culture.

Resources:

• Safety Roundtable
• The State Of Safety 2022 Report
• Slip Safety Services
• What if the worst happens? Lessons from a barrister, with Matthew Snarr
• Defending slip insurance claims and much more with David Scott
• Beyond Safety Compliance Webinar

In this episode, we talk about:

[4:20] How many personal injury claims happen each year in the UK.

[7:26] How personal injury claims and costs have changed in recent years.

[9:18] What we can do to defend more personal claims in our businesses.

[10:01] The importance of prevention and why this should be at the forefront of any safety mindset.

[13:55] Why it’s better to underpromise and overdeliver with safety.

[18:45] The importance of having evidence of your safety procedures.

[20:25] The different types of proof you need to defend personal injury claims.

[22:55] The importance of engaging with stakeholders and striving for continuous improvement.

[24:50] The extent third-party scientific evidence can help defend a claim.

[32:06] The importance of being proactive not reactive in safety.

[35:46] Why it’s so important to look further than just safety documentation.

[39:07] The danger of claims culture and how language affects culpability.

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Quotables:

• 21:13 - “Scientific and third-party proof in my experience is much more powerful than your own proof.”
• 32:45 - “The reactive stuff will look after itself but we just need to make sure that the inputs that we put in are proactive.”

#safety #insurance #riskmanagement #claimsdefensibility #podcast