What AI can't do (and why that matters) with Roger Mendez, Global CS Leader @Cisco
Episode description
Join Todd Kirk and Casey Trujillo for a conversation with Roger Mendez, a leader in customer success and operations at Cisco. They discuss the implications of AI in business and education. Roger shares insights from his recent experience at Cornell University, where he explored AI strategy and its potential to enhance human capabilities.
Listen to explore the intersection of AI and human behavior as professionals and organization begin large-scale AI adoption.
Takeaways
The effectiveness of AI is dependent on the quality of data.
High-performing teams rely on human connection, which AI cannot replicate.
Education systems like Khan Academy are leveraging AI for personalized learning.
AI should not replace human relationships but enhance them.
The future of AI in business is about maximizing human values.
Active participation in AI development is crucial for positive outcomes.
AI's role in the workplace should focus on streamlining workflows and enhancing customer relationships.
Organizations need to create use cases for AI that go beyond efficiency.
Practical engagement with AI can start with small tasks.
Regulations and guardrails are essential for ethical AI deployment.
Contents
00:00 Introduction
02:50 The Impact of AI on Human Potential
05:48 Navigating AI's Role in the Workplace
08:50 Understanding AI's Limitations and Human Connection
11:51 Lessons Learned from AI Education
15:11 The Future of AI in Business Relationships
24:40 The Human Element in AI Adoption
30:08 AI as a Reflection of Humanity
39:22 Practical Steps to Engage with AI
Resources
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred