Rebranding L&D: From learning to performance with Kevin Alster, head of Synthesia Academy
Episode description
Todd Kirk and Casey Trujillo are joined by Kevin Alster, the head of Synthesia Academy. They discuss the challenges of traditional lecture-based instruction and the need for more engaging and effective learning methods. It's time to rebrand L&D and shifting the focus to performance and outcomes.
Takeaways
- Traditional lecture-based instruction is not effective in engaging learners and driving behavior change.
- There is a need to close the gap between information and application in learning and development.
- Rebranding L&D as 'people and experience' or focusing on performance can help shift the mindset and improve outcomes.
- Metrics should focus on behavior change and impact on business goals rather than just course completion.
- Engaging and effective learning methods can lead to better adoption of features and upsell opportunities. Identify specific behaviors and metrics for customer success and retention.
- Measure the delivery of real value and the achievement of desired outcomes.
- Treat customer education academies as products and adapt and evolve.
Contents
- 00:00 Introduction
- 08:25 Bridging the Gap: Instructor-Led Training vs. E-Learning
- 25:48 Defining Quality Metrics for Videos
- 35:06 Treating Customer Education as a Product
- 41:32 Getting the Rest of the Organization Invested
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred