Check-in: Rethinking the Customer Education experience

Highlights of our conversation with Ashley DeKerlegand, Director of Customer Education @ Quickbase where we discuss the need for updated instructional design models and a focus on outcomes. Chapters

00:00 The Challenge of Educating Customers

01:06 Outdated Instructional Design Models

03:20 Customer Education and Adoption

04:13 Incorporating Feedback from Customers

05:11 Continuous Improvement and Customer Satisfaction

06:10 Effective Training Evaluation

07:07 Transferring Learning into Practice

08:31 Data Transparency and Customer Impact

09:50 Building Trust through Transparency

10:17 Focusing on Customer Outcomes

Resources

⁠⁠⁠⁠⁠Connect with Casey⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Connect with Todd⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Visit the show page⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Get to know BrainStorm⁠⁠⁠⁠

Credits

Show direction: ⁠⁠⁠⁠Debra Wilson⁠⁠⁠⁠

Show design: ⁠⁠⁠⁠Kensie Smith⁠⁠⁠