What’s the Difference Between Tech Support and Customer Success
Sep 29, 2023•2 min
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Episode description
Episode 78 – What’s the Difference Between Tech Support and Customer Success
In episode #78, I address the blurring of COGS departments in early-stage SaaS. Often, staff wear many hats, and their duties span multiple departments.
- What is tech support?
- What is customer success?
- Importance of expense coding
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