What is the Difference Between an Upsell and a Cross-sell?
Aug 09, 2023•3 min
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Episode description
In episode #27, I address the nuances of software bookings. It’s important to track expansion ARR just like new customer ARR. There are two types of expansion bookings.
- What is an upsell?
- What is a cross-sell?
- Track gross and incremental ARR
- Don't mix New and Expansion
- Opportunity record type
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