Should Customer Success Be Coded to COGS or OpEx or Both?
Jul 23, 2023•3 min
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Episode description
In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both.
- The case for CS in COGS
- The case for CS in Operating Expenses
- The case for CS in both COGS and OpEx
- What does CS coding matter?
- What are the downline impacts of incorrect coding?
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