SaaS Metrics Pillar 2 Focuses on Retaining Your Customers
Sep 05, 2023•3 min
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Episode description
In episode #54, I dive into my 5 Pillar SaaS Metrics Framework. There is a progression to our financial maturity and our metrics. Today, let’s talk about Pillar 2 and retention.
- Customer retention
- Gross revenue retention
- Net revenue retention - Renewal rate
- CSAT / NPA
- RPO’s (bonus)
Download my framework here: https://www.thesaascfo.com/downloads/five-pillar-metrics-framework/
SaaS Metrics courses here: https://www.thesaasacademy.com/
Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout
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