Making the Hotel Check-in Experience Not Sucky with Bryan Clayton
May 20, 2021•28 min•Ep. 91
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
If you like the show, please leave a review on Apple Podcasts!
Nuggets:
- Startups like Uber and GreenPal succeeded by giving the common person a top-tier experience
Action Steps:
- Get a job as a concierge in a luxury hotel and note the ingredients essential to a smooth, positive and remarkable check in experience
- Discover ways to automate the most remarkable check in experiences. You could implement an app that senses location, includes pre recorded audio and video content, and tightly coordinates concierge behaviors.
- Partner with some mid range hotels, get paid as a consultant while testing your idea within their ecosystem. Sell them on the fact that customer satisfaction can dramatically be increased with lower wait times: a 5 minute wait to check-in lowers guest satisfaction by 50%
- Create a metric like lowering check-in times just 30 seconds and raising customer satisfaction to five stars
Links:
Bryan Clayton is CEO and cofounder of GreenPal an online marketplace that connects homeowners with local lawn care professionals.
Love a part of the show? Did we get something completely wrong? Let us know at [email protected].
🎙️ Podcast hosting provided by Transistor. Want to start your own podcast? Get 15% off your first year by going to transistor.fm/run
For the best experience, listen in Metacast app for iOS or Android
Open in Metacast