EP34 - Vice President of Operations at Draper James, John Horten

Hear how Draper James leverages the "fabric platforming" process to help maintain healthy inventory levels, how customer data supported its newest store opening in Southlake, TX, its pop up at The Market @ Macy’s Herald Square, and when Reese Witherspoon will drop in next (kidding, we can't really tell you that). Our guest is John Horten, Vice President of Operations for Draper James where he oversees stores and warehouse operations, IT and customer service. John is a change agent for retailers and manufacturers alike. We explore how Draper James provides quality and value by knowing its customers, and how learning to sew your own shirt at a manufacturing facility helps move the needle in future discussions with suppliers. Episode 34 of RETHINK Retail was recorded on October 8, 2019. Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller