EP26 - Brick-and-Mortar Expert and Retail Doctor, Bob Phibbs

Our guest is brick-and-mortar expert Bob Phibbs — also known as the Retail Doctor. Bob is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books and motivational business speaker. Bob has legacy of bringing failing businesses back to life and has been dubbed the ‘category killer killer’ by the New York Times. Join us as we explore the value of the store, its employees and why the most successful brands are focusing their attention on authentic floor training.