You will not want to miss this conversation, trust me. Rachel Maron and Sabino Marquez discussed their work on operationalizing trust and the importance of trust in business. Rachel, co-founder and CEO of Trust Value Management, emphasized the need for trust to be measurable and scalable. Sabino, Chief Innovation Officer of Trustable, introduced the Trust Coherence Algorithm, which he invented, which models trustworthiness as a predictive financial asset. They highlighted the emotional supply ch...
Jun 10, 2025•53 min
In this episode, I’m joined by Joshua Marowitz, Staff Product Designer at OneSignal, to unpack key takeaways from Figma’s Config 2025. We dive into quality and craft in human-centric design, and how AI is shaking up the design world, sparking excitement and unease across teams. We also explore today’s biggest challenges in design and product development, and highlight standout moments from the conference, including John Lepore’s vision for designing optimistic futures and Keegan McNamara’s bold ...
May 20, 2025•50 min
WPCampus is launching a major research initiative, “The State of WordPress in Higher Education,” in partnership with Human Made. Join the conversation to explore the current landscape of WordPress in higher ed, uncover key challenges and opportunities, and gain insights into how web teams are shaping the digital future of academia. Project timeline and deliverables May 2, 2025: Launch the survey May 23, 2025: Close the survey July 10, 2025:Presentation webinar on key findings from the survey You...
May 15, 2025•35 min
The UX/AI Coop is a response to the rapid introduction of AI into the world of User Experience. It is similar to the UXPA or IXDA, but with the major difference being an invitation for developers, data scientists, and product managers to create a larger community. It’s a true cooperative in that we need everyone to contribute to form an open-source marketplace. The UX/AI Cooperative being launched by Kevin Schumacher, Jonathan Kempf, and a few others who share the same vision and understand the ...
May 06, 2025•42 min
We are discussing the evolving landscape of AI in UX research, emphasizing the importance of adapting to new tools and methodologies. John Whalen, PhD, is propelling professionals and businesses into the future through the potential of AI to streamline research processes, reducing a seven-week study to seven days. We share insights from his course, which covered prompt engineering, AI-moderated interviews, and Agents (synthetic users). He notes the skepticism among researchers but stressed the b...
Apr 04, 2025•47 min
In this quick (and slightly selfish) update, I’m excited to share that I’ll be publishing episodes more frequently. I’m also announcing some amazing upcoming guests, you won’t want to miss what they have to share. As the podcast grows, I’m also on the lookout for sponsors who believe in thoughtful design, emerging tech, and meaningful conversations. If that sounds like you or your brand, let’s talk! Related interesting reads or resources Design for How People Think - John Whalen, PhD uxGPT: Mast...
Mar 26, 2025•8 min
Jeremy Miller is a well-respected veteran Design leader many know from the popular podcast "Beyond UX Design". He is continuously empowering UX professionals with the soft skills that make them more effective. In this episode we are discussing his book Beyond UX Design - Master Your Craft Beyond Pixels & Prototypes. Jeremy's impact on individuals, organizations, and field of UX more broadly is increasingly impactful. He continues to inspire and educate through his podcast, consultancy work, ...
Jan 21, 2025•40 min•Ep. 40
Join my conversation with web accessibility leader Natalie MacLees! Natalie has been working in web development and digital accessibility, for over 20 years. She is the co-founder and COO of a small software company NSquared focused on building accessible, user-friendly tools for small businesses. Throughout her career, she has remained a passionate advocate for accessibility and has made it her mission to train developers and designers to incorporate accessibility practices into their work. You...
Nov 02, 2024•36 min
In this episode, we continue a critical conversation about the challenges we face together on computer science, ethics, and unintentional consequences with emerging technologies that lack defined purpose and regulations. Morten Rand-Hendriksen has published countless valuable courses on LinkedIn Learning reaching hundreds of thousands of viewers from all over the world. He also contributes to the web community as a public speaker, author, educator, developer, and design philosopher. Related inte...
Apr 14, 2024•51 min
I am talking with Jessica Ivins about strengthening stakeholder relationships via UX research operations in this episode. Jessica is the Lead UX Researcher at The Predictive Index, overseeing research and research operations. She plans, conducts, and synthesizes strategic UX research projects that provide critical insights for organizational stakeholders. We've got some actionable professional strategies and resources to share too. Related interesting reads or resources An Essential Tool for Cap...
Dec 31, 2023•36 min
In this episode, I am joined by special guest, Jared Spool! We are talking about transformational UX research and design strategies. We cover a lot of actionable insights and share a few laughs too. You will learn about how to evaluate the readiness and urgency required to make a maximum strategic UX impact within organizations, what actual leadership means, and how to improve future experiences with research-led, human-centric practices and more. If you and your design/product teams need weekly...
Nov 14, 2023•45 min
Hey, everybody, it's Cathi Bosco from rethink.fm the forward-thinking podcast about experience design. Join me and special guests to discuss effective design, technology, and the intersection of helping people and entrepreneurship. From user experience research to product roadmaps. We've got you covered. The big news today is that I will officially be taking over the rethink.fm podcast, founded by Jackie D'Elia and then co-hosted by Jackie, Monique Dubbelman, and myself. Moving forward, I will b...
Oct 19, 2023•22 min•Ep. 35
It's been a while, but in this episode, we have a guest! And what a guest: Rian Rietveld, accessibility specialist at Level Level is joining us to talk about accessibility. We talk about the problem with accessibility overlays, educating people, and how we can help more people develop, design, and create content in a way it's accessible for everyone. Big take away: make it about themselves. Related interesting reads or resources Selfish accessibility - talk by Adrian Rosselli 6 tips for accessib...
Mar 03, 2022•Ep. 34
Sometimes, product teams or clients can be too focused on output or features. This is a problem, because you can end up becoming a feature factory, without knowing if the user really benefits from these new features. If you want to avoid endless iterations of a design with clients or developers, it’s time to start focusing on outcome instead of output. In this episode, we discuss our experience with clients or teams focusing too much on output. Related interesting reads or resources Design for o...
Feb 10, 2022•Ep. 33
In this episode, we discuss our learnings and experience from working as a team, after decades of working solo. What are the pro's & cons? What tools do we use to collaborate online and remote?
Dec 06, 2021•Season 4Ep. 32
In episode 31, Cathi, Jackie & Monique talk about user-centered design practices. This podcast is based on the talk Cathi did for the GoDaddy online event Expand 2021. Listen in and learn from our mistakes. Related interesting reads or resources YouTube recording of Cathi's talk for GoDaddy's online event Expand 2021 https://www.youtube.com/watch?v=oNYinIEH8vk&list=WL&index=1
May 24, 2021•Season 4Ep. 31
In episode 30, Cathi, Jackie & Monique discuss designer-isms. As designers, we tend to use too much jargon. This episode is based on the article we wrote for UXATT (link below), where we wrote about 15 design terms. We talk about why you should avoid jargon. And give suggestions on how you could speak about the same thing in plain language. And yes, we need to get better at it too. Related interesting reads or resources 15 designer-isms - how to avoid jargon - UXATT.com Why Design-isms are a...
Oct 28, 2020•Season 3Ep. 30
In episode 29, Cathi, Jackie & Monique discuss the value of UX research. Many designers, including larger agencies, have difficulties 'squeezing' user research into a project, because clients prefer to immediately jump to the visual part of design. But what is the value of UX research? List of used terms UX researchUser eXperience research. Find out how people feel when they use your product.UIUser Interface. The visual part of a digital product that people see when they use it. Related inte...
Sep 30, 2020•Season 3Ep. 29
In episode 28, Cathi, Jackie & Monique talk about how you can approach usability on digital products in a systematic way. We also introduce and explain our usability model, a pyramid that is based on the foundation of performance, accessibility and security. Listen now or read the transcript in the show notes to learn more. Links to discussed topics on usability From the UXATT blog: 10 critical usability heuristics to improve a digital experience Related interesting reads or resources Press ...
Aug 28, 2020•Season 3Ep. 28
In episode 27, Cathi, Jackie & Monique talk about Web Stories for WordPress. Google recently released this plugin in Beta. With Web Stories, you can create visually immersive and engaging content. In this podcast, we look at the plugin from a design perspective. Who can benefit from this way of publishing content? What does it mean for accessibility? How is the overall editing experience? And why should you use this open source alternative, rather than use what's already out there, like Inst...
Jul 21, 2020•Season 3Ep. 27
In episode 26, Cathi, Jackie & Monique discuss: What is good digital design? We take you back to the 80s and talk design for print. From there we touch on some design changes over the years and discuss how we work now. We also talk about the design of lawnmowers and Monique will tell you why she thinks Apple products like the magic mouse and the iPhone 11 are examples of bad design. Listen now through your favorite podcast software, or read the transcript at the bottom. Links to discussed to...
Jul 06, 2020•Season 3Ep. 26
In this episode, Jackie D'Elia introduces the new co-hosts for the rethink.fm podcast: Cathi Bosco and Monique Dubbelman. The podcast continues in a new format, focusing more on design and user experience, both in and outside the WordPress ecosystem. Please find the transcript of the podcast at the bottom of this post. Listen to Episode 25 New co-hosts for rethink.fm podcast While we're redesigning this website to fit our new branding, please learn more about the new co-hosts for rethink.fm. Cat...
Jun 19, 2020•19 min•Season 3Ep. 25
Photo credit: Gary Lopater on Unsplash Exploring Page Builders and Advanced Custom Fields in WordPress In this episode, Diane Kinney and I are talking about Page Builders and Advanced Custom Fields Pro. There are a variety of tools available when it comes to building a WordPress website - and choosing the right tool for the job -- can sometimes leave you feeling overwhelmed. No worries, Diane puts it all in perspective and provides some useful tips on choosing a page builder. Diane Kinney Yes, I...
Oct 30, 2017•49 min•Season 2Ep. 24
Photo credit: Sasha on Unsplash Getting Started with Local SEO John Locke is back on Rethink.fm and this time we are talking about SEO and specifically Local SEO, what it is, who needs it and how to approach it. Whether you are just starting with SEO or have been struggling with it, this episode is sure to provide some valuable insight. John was my guest on Episode 1 of Rethink.fm where we talked about developing a content first strategy. John Locke John Locke is an SEO consultant from Sacrament...
Sep 28, 2017•38 min
Photo credit: Puk Patrick on Unsplash Collaboration - Teaming up to tackle larger projects In this episode, I'm chatting with Cathi Bosco and Joe Dooley about a large project we did together. We talk about our roles and how we worked together. One of the challenges we tackled was incorporating a flexible animated icon system using SVGs -- and what was involved in building that. Listen to Episode 22 Cathi BoscoCreative Director, Digital Consultant, Web Designer, Artist, Illustrator, Children's Bo...
Sep 08, 2017•36 min
Photo credit: MILKOVÍ on Unsplash eCommerce - Helping folks sell online In this episode, I'm chatting with Bob Dunn of bobwp.com. Bob is a master at producing content and building an audience. We're talking about eCommerce, and what's involved in selling products online. And the conversation doesn't stop there. Bob shares his experience with podcasting, page builders, managing affiliates, sponsors and more. So if you are thinking about starting an online business, this episode covers a lot of gr...
Aug 24, 2017•33 min
In this episode, I am chatting with Kim Shivler about Learning Management Systems, what are they and how easy it is to create a membership site of online courses. If you are thinking about selling courses or have clients that want to, this episode is for you.
Aug 10, 2017•38 min
Why User Research Matters In this episode, I am chatting with Melissa Eggleston about UX, what it is and why it is a crucial component in creating a successful web project. I first met Melissa at WordCamp, Asheville in 2015 and had a chance to visit with her at the happiness bar and see her presentation Website Design with UX in Mind. Melissa Eggleston Melissa Eggleston is a User Experience Specialist and Content Strategist based in Raleigh / Durham, North Carolina. She helps businesses, non-pro...
Jul 27, 2017•39 min
In this episode, I am chatting with Robin Cornett about her journey into plugin development. Robin started as a photographer who built her own website. Since those early days, she has created some very useful plugins, and is a contributor to the Genesis Framework.
Jul 13, 2017•33 min
Photo credit: Yanko Peyankov on Unsplash Workflow Wisdom In this episode, I am chatting with Nick Davis about his own workflow journey and why he started GenesisWP.guide. Nick Davis Nick's been building websites for fun and profit since 1997, doing everything from working as one of the first online journalists at the BBC; managing the website of one of the UK’s largest airports; to running a large team of web developers and designers for a publishing company in Dubai. Since going out on his own ...
Jun 29, 2017•39 min
