Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey
Feb 03, 2021•45 min•Ep. 60
Episode description
The post-sales consumer experience is an area of the customer journey that's overlooked by many retailers. Tobias Buxhoidt, CEO and co-founder of parcelLab, has worked in logistics and warehouse operations for over 20 years and now helps over 500 retailers including Ikea, H&M, Puma, Farfetch, and Nespresso improve their post-sales operations and related consumer experience.
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