368. How IKEA innovates in sustainability and customer experience
Episode description
Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., shares his 25-year career journey at the company, what he loves most about his job and how he stays current in the ever-evolving retail industry. We also talk about IKEA’s commitment to sustainability and how it’s good business to be a good business.
(00:00:00) Introductions
(00:01:42) Quiñones’ career journey
(00:05:06) IKEA’s commitment to sustainability
(00:14:46) What Quiñones loves most about his job
(00:20:59) Creating a core IKEA experience across the globe
(00:23:26) Staying current in an ever-evolving industry
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Resources:
• NRF2025: Retail’s Big Show: nrfbigshow.nrf.com
• Get ready for Retail’s Big Show in NYC
• Become an NRF member and join the world’s largest retail trade association
• Learn about our retail education platform, NRF Foundation, at nrffoundation.org
• Learn about retail advocacy at nrf.com/advocacy
• Find more episodes at retailgetsreal.com
Related:
• NRF Foundation Announces The List Of People Shaping Retail’s Future 2025
• Goldman Sachs Chairman & CEO to Speak at Retail’s Big Show