It’s a Density Game, with Deliveroo’s Paul Wilkinson

Paul Wilkinson, Product Director at Deliveroo and former Tesco and Amazon exec, joins Natalie to discuss:

•    Quick commerce: what went wrong and how will it evolve?
•    Why Deliveroo won’t chase 15-minute delivery.
•    Learnings from the restaurant sector.
•    Why retail partners are more open to collaboration in 2024. 
•    Deliveroo’s move into non-food: “bringing the whole high street to the customer”.
•    Voice commerce: why hasn’t it taken off and is there a place for it in the future?
•    Frictionless checkout: are checkout-free stores the future or are there too many barriers to making it viable?

Connect with Paul on X and LinkedIn.

Learn more about Deliveroo.

This conversation was recorded in February 2024.