Embrace Technology With Heart and Mind

Retail Disrupted

Oct 14, 2024•21 min•Ep. 48

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Episode description

Live from Barcelona, Pieter Van den Broecke, EMEA Leader, Supply Chain Commerce Strategies at Manhattan Associates joins Natalie to discuss:

Europe's retail CIOs - what's keeping them up at night?
Generative AI – what are the opportunities and challenges?
Customer experience - how to service your customers in real-time and learning to trust AI to be the first port of call.
Why giving shoppers greater control post-purchase is a win for retailers, customers and the planet.
Unified commerce – what does this look like in practice and where are the opportunities going forward?
Why Pieter believes the digitization of physical retail isn’t over.