Episode 127: Relationship Science with HTSA’s Keith Esterly

On this week’s podcast, Keith Esterly joins us from his home office in Bucks County, PA, where he serves as chief learning architect for the Home Technology Specialists of America (HTSA), a leading North American trade consortium. Keith has a unique role within HTSA in that he was brought on board to help members learn fresh ideas, but specifically become better at selling and relationship science. It’s a craft that Keith honed during many years at AV giant Tweeter and then during his nine years as director of talent development at Wal-Mart (yes, Wal-Mart). His artful training techniques have become legendary within the HTSA community, so it’s a unique opportunity to learn how he got so good at what he does and what exactly he teaches to help managers and salespeople to improve in their roles.

Today’s episode of Residential Tech Talks is brought to you by Shelly WiFi Relays by Allterco | Smart home devices designed and developed to provide solutions tailored to your needs. 

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