Send us a text In this episode, I discuss why you should Lead Like A Mother and how to enthuse your clients to refer. If you want to combat the transactional tendencies in dentistry, operate less like the medical industry and more like the hospitality industry, and develop a culture of generosity and giving so your practice will grow in any economy … Tune in now. And as I always say, take charge and lead — like a mother! You can find show notes and more information by clicking this link: https:/...
Apr 13, 2022•15 min
Send us a text This week’s theme is enhancing culture. In this episode, I discuss keeping underperforming employees from undermining your culture. So if you want to: have a deliberate process that helps team members understand that part of their job is always to be getting better at their job; know when to clarify, connect, coach, correct, and collide; and understand what makes an employee a subtractor and what makes one a divider so that you can enhance your culture … you need to tune in now! Y...
Apr 06, 2022•30 min
Send us a text In this episode, I discuss why the masses are asses. So if you want to: elevate your practice owner confidence, avoid the pain of being a dabbler, obsessive, and hacker, be the most sought-after dentist in town, know how to prioritize your skill stack for fun and profit, Listen now! This episode is for you. You can find show notes and more information by clicking this link: https://bit.ly/careers-of-quiet-desperation. Relentless Dentist is a dental podcast by Dr. Dave Maloley....
Mar 30, 2022•21 min
Send us a text Since we're about to usher in Q2, we have a heavily-packed episode today in line with our week-four theme, enjoying cash flow. Today's podcast will discuss the six questions you need to ask yourself every quarter. We'll look into the five machines that create the macro system in your business. And lastly, we'll dig deeper into three different angles to distill down your growth. So that's a lot to chew on as you grow or die in Q2 of 2022. Let's get started! You can find show notes ...
Mar 23, 2022•20 min
Send us a text In today’s episode, our topic is about enthusing clients. We’ll talk about how you can humanize yourself so that your patients understand that you’re just not a lady or a gentleman in a white coat. We will have a thoughtful discussion on the six emotional cues on why patients buy — or don’t. I will also share insights on how you and your team can authentically connect with your patients and sell them a solution, not the product. So relax, press that play button, and get ready to e...
Mar 16, 2022•20 min
Send us a text This week’s topic is enhancing culture, notably establishing a self-managing team. So the problem that we’re going to be addressing today is this outdated industrial age carrot and stick management and determining the appropriate management style that best suits your team. Why? Because if you want a healthy, stable growth trajectory over the next five, ten years in your practice, making it a priority to build a self-managing team is good for you, your paycheck, your patients, and ...
Mar 09, 2022•20 min
Send us a text This week’s episode is about elevating your confidence. I’ll talk about imposter syndrome as defined in different schools of thought and demystify this phenomenon. I will also share tips on how to conquer this with a simple trick. So grab a seat, listen in, and take charge! You can find show notes and more information by clicking this link: https://bit.ly/conquering-imposter-syndrome. Relentless Dentist is a dental podcast by Dr. Dave Maloley....
Mar 02, 2022•18 min
Send us a text In today’s episode, I’ll talk about that 10% defensive mechanism and the steps into productive paranoia that will help you create something that’s not susceptible to market and economic shifts. I will discuss some essentials to ensure that you’re a good steward of that cash flow and that you’re preventing a downside. As you listen in and enjoy the podcast, I hope you put it into action, implement some ideas from today, take notes and get a little more prepared through productive p...
Feb 25, 2022•20 min
Send us a text Today’s podcast is about enthusing your clients. We’re going to be addressing the problem that many practices have become overly reliant on digital platforms. We’re going to infuse some enthusiasm into your routine. We’re going to create a surge of surprise and delight, and I’m going to throw out what I call the Evangelist challenge. Are you curious now? Stay tuned and find out. You can find show notes and more information by clicking this link: https://bit.ly/Evangelist-Challenge...
Feb 16, 2022•16 min
Send us a text This week’s podcast topic is about enhancing culture — I’ll be discussing four questions you should ask yourself about every single employee. I’ll cover the most valuable skill a dental practice owner can develop far more valuable than any procedure you can learn or add to your procedure mix. So, if you want a framework that unleashes the genius of your team, a way to diagnose the dysfunctions in your culture, and a method to avoid all that counterproductive advice that inhibits t...
Feb 09, 2022•17 min
Send us a text This episode will talk about several ideas, tactics, and practices to help you become more antifragile and how you can fall in love with volatility. I will also share some examples of famous people taking on antifragile identity. Have you heard about Eleanor Effect? Listen in and learn how this can help you improve your day-to-day life. You can find show notes and more information by clicking this link: https://bit.ly/be-antifragile...
Feb 04, 2022•19 min
Send us a text Scarcity in abundance. These terms get a little overused, like gratitude, blessed, abundant. We can feel these things, or we can use these things as tools. And the problem that I see here is that we’re living in a vortex of scarcity. We quickly get lost in the labyrinth of overabundant resources that we fail to focus on and address issues that will keep our culture and practice sustainable. You can find show notes and more information by clicking this link: https://bit.ly/skip-sca...
Jan 26, 2022•22 min
Send us a text How well do you know your customers? What do they love? What gets them excited? What are the things that they most value? These small details account for an exceptional experience that when patients leave your practice, they can’t help but talk about you. You can find show notes and more information by clicking this link: https://bit.ly/patient-experience-essential ....
Jan 19, 2022•16 min
Send us a text What do you think is one of the essential ingredients in a healthy and high-performing team? According to research, 90% of people are daydreaming and visioning about the future when forced to do nothing. And a separate study shows that there’s a key element that makes 14% of people more productive across different industries. Listen in to discover this critical productivity booster. You can find show notes and more information by clicking this link: https://bit.ly/cornerstone-of-l...
Jan 12, 2022•19 min
Send us a text It’s a brand new year, and we’re always in the habit of listing down things that we want to improve for the entire year, whether for ourselves or our practice. Before you sign off this year’s resolution, I’d like to ask you to park your pen for a while and ponder on this: Instead of focusing on what to improve, why not look into the things you need to remove? What hindered your growth in 2021 that you don’t want to carry over in 2022? Let me share a mantra for you this year: “Weed...
Jan 05, 2022•20 min
Send us a text What’s 2022 look like to you? How will it significantly differ from your 2021 or even the previous years? Have you envisioned a radical transformation for your dental practice, or you’ll default to old habits, old belief systems, old strategies, and old routines? How about you as an individual? Have you started stacking up new skill sets to help you execute the visual you’ve set for yourself and your practice? You can find show notes and more information by clicking this link: htt...
Dec 31, 2021•14 min
Send us a text Have you ever experienced something that you thought was bad but turned out to be for your own good? Or have you ever stepped in and made a bad situation better? Either way, you can feel that great power is at play in every situation. You can be powerful and use that power as leverage to multiply your gains in your practice. As the famous line goes — “with great power comes great responsibility.” Just make sure that you use your power in influencing others to discover their potent...
Dec 22, 2021•16 min
Send us a text As we wind down 2021 and tee up for an epic 2022, let’s pause and draft down some action items on how to make your team more confident to ensure a recognizable and upgraded experience for your patients. While you’re at it, think of yourself as Richard Branson, the CEO of the Virgin Group, and ask, “what would a billionaire like me do with my practice?”. You can find show notes and more information by clicking this link: https://bit.ly/patient-driven-leadership ....
Dec 16, 2021•14 min
Send us a text What type of leader are you? Do you inspire your staff, or do you always throw your weight around? Is your leadership style leans toward passiveness, aggressiveness, or assertiveness? Do you treat your team with respect to demand the same? You can find show notes and more information by clicking this link: https://bit.ly/do-not-be-a-jerk ....
Dec 08, 2021•17 min
Send us a text Did you do your best? At a glance, it’s a simple question that seems answerable by a “yes” or a “no.” Yet, if you ponder deeply, and once the complexities come into play, it can either boost your confidence or highlight your insecurities resulting in purposeless action and inferior habits. You can find show notes and more information by clicking this link: https://bit.ly/inferiority-habit ....
Dec 01, 2021•18 min
Send us a text November is a big deal for me. Apart from the obvious Thanksgiving celebration, which I totally love, by the way, I always set aside this month as my year-end review — What went well this year? What didn’t go so well, where were the disappointments, and how can we do better next year? You can find show notes and more information by clicking this link: https://bit.ly/tactics-and-strategy ....
Nov 24, 2021•16 min
Send us a text In medicine, research shows that 30% of patients leave the doctor’s office because of long wait times. Unfortunately, the number is higher when it comes to dental offices. The long wait times can make a patient believe that you’re in a poorly run business. And if it’s a poorly run business, you have subpar clinical standards. You can find show notes and more information by clicking this link: https://bit.ly/patient-breakup-mistakes ....
Nov 17, 2021•17 min
Send us a text Pride in your work increases with freedom of choice. According to statistics, less than 1% of employees feel proud to tell others they work for an organization when the boss rarely gives them freedom of choice. However, 78% of employees feel proud to tell others about their work when the boss allows them the freedom to choose frequently. You can find show notes and more information by clicking this link: https://bit.ly/power-to-empower ....
Nov 10, 2021•18 min
Send us a text I’ll share with you my favorite story on overcoming self-doubt. This story involved my son Bennett when I felt that he was ready and decided to send him down the black run. He was scared, no doubt. But my confidence in him fueled his confidence, and after uttering a few “I can do it” mantras, he took off. We celebrated his victory over some hot chocolate, and he came up with another mantra that I use every time I need to boost my confidence. Listen in to find out. You can find sho...
Nov 04, 2021•14 min
Send us a text Statistically, 91% of consumers say they will switch to a brand that supports a good cause given similar price and quality. How can we be generous with giving as we grow? Back when I was still active with my dental practice in Vail, I created the “Monthly Give,” wherein we give a portion of the collection to our chosen nonprofit organization every month. We started in 2012 with a 1.2% allocation for charity and slowly ratcheted it up every year as our profit grew bigger and bigger...
Oct 28, 2021•23 min
Send us a text What are we doing to ensure that we’re not presenting treatment in a skeptical environment and inadvertently generating negative marketing for ourselves and our businesses? The way your patients perceive your practice impacts every decision and action they take. This perception has a rippling effect on your confidence, staff, potential customers, and business security. You can find show notes and more information by clicking this link: https://bit.ly/high-trust-case-acceptance ....
Oct 21, 2021•21 min
Send us a text "Honour may not win power, but it wins respect. And respect earns power." — Ishida Mitsunari Apparently, even though a large number of dental practice owners believe that team success is essential, they also admit that only 1 to 2 members of the team are effective -- a brutal truth that most practice owners have to face. Every business aims to foster an atmosphere that brings out the best in everyone because it will translate into a positive experience for both the team and the pa...
Oct 13, 2021•14 min
Send us a text I can greatly identify with the Rocky series’ story of resilience and perseverance, both onscreen and the underlying story on how Sylvester Stallone fought all adversity to have the movie get its screen time. It’s been my go-to movie whenever I’m confronted with roadblocks. All of us went through one of the worst times last year, and it has tested our character and faith. But, it has also been a period of discovery that we’re far stronger than we thought we were. You can find show...
Oct 07, 2021•15 min
Send us a text 5% of people are hard-wired for integrity, while 5% are hard-wired to lie, cheat, and steal even if it doesn’t benefit them. Interestingly, 90% of people will lie, cheat, and steal given three things. Listen in to find out. We always attribute “stealing” to something tangible, not realizing that there are some abstract constructs that directly affect the practice’s finances. You can find show notes and more information by clicking this link: https://bit.ly/thieves-like-us-podcast...
Sep 29, 2021•22 min
Send us a text How's your relationship with yourself, your profession, and with people? Are they standing in the way of enjoying the abundance of the dental profession? Or is it your thinking that's killing the cash flow? Money is not meant to be chased; you need to attract them. And learning from experience, it's not all about skills and work ethics. Of course, it is essential, but what's blocking the flow lives within your psyche, and a little re-wiring will help attune your practice to the ca...
Sep 23, 2021•21 min
