In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at InvGate and the host of the Ticket Volume podcast, about his extensive experience in IT service management and the evolution of the industry. They discuss the formation of the Open Service Community, the importance of community in professional growth, and the changing role of IT in business. Matt shares insights on the integration of AI in ITSM, the significance of user involvement i...
Jul 07, 2025•35 min•Season 2Ep. 15
In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a nationwide writing contest. She attended Boston University, where she wrote for the newspaper and worked at the alumni magazine. Sheila started out as a Journalism major but switched to Communication. In this episode, Sheila talks about why public spe...
Jun 19, 2025•27 min•Season 2Ep. 14
In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Kate Morgan, founder of Boston Human Capital Partners. They discuss the challenges of talent acquisition and HR, the importance of understanding company culture, and the role of the Entrepreneurs' Organization in supporting entrepreneurs. Kate shares insights from her upcoming book 'Custom Fit', which focuses on effective hiring strategies.. The conversation concludes with Kate's thoughts on growth strategies and the e...
Jun 09, 2025•27 min•Season 2Ep. 13
This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in marketing, and the significant increase in interest in AI-related courses on Udemy. Genefa discusses Gen Z's interest in the need for critical thinking, and maintaining human connections in an increasingly AI-driven business world.
Jun 01, 2025•27 min•Season 2Ep. 12
In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing human-centered design, emphasizing the need for empathy and understanding in solving complex IT problems. They explore the challenges faced in IT service management, the importance of communication, and the necessity of recognizing assumptions in o...
May 25, 2025•17 min•Season 2Ep. 11
In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT, and his return to music through songwriting and composing musicals. Charlie shares insights into his creative process, collaborations, and upcoming projects, including a concert honoring the Mississippi River and a full-length musical in development...
May 10, 2025•32 min•Season 2Ep. 10
In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with N.J. Robinson of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical roles to leadership positions, and the importance of ethical practices in technology. N.J. emphasizes the need for strong leadership in the age of AI, the influence of military training on his leadership style, and the significance of building trust and celebrating successes wi...
Apr 25, 2025•27 min•Season 2Ep. 9
" Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." – Dan Turchin In this engaging conversation, Dan Turchin, CEO of PeopleReign, and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and t...
Apr 15, 2025•30 min•Season 2Ep. 8
In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere depart...
Apr 03, 2025•24 min•Season 2Ep. 7
Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks su...
Mar 26, 2025•16 min•Season 2Ep. 6
Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks su...
Mar 19, 2025•22 min•Season 2Ep. 6
Oct 20, 2021•21 min
Pam Wyess works with new and seasoned managers who want to learn how to make the role of ‘leader’ easier. Passionate about leadership and connection, she shares simple ways to enhance leaders’ mental fitness and agility so they can consistently do their best work with less overwhelm and more satisfaction In addition to her background as a police dispatcher, police officer, sergeant, and lieutenant, she’s earned degrees in Communication and Administration, and holds several coaching and training ...
Jun 02, 2021•26 min
Drawing on 12 years of experience in software development and database architecture, David V. Sanker, Ph.D. works with clients to build strong patent portfolios in a variety of areas, including artificial intelligence (AI), machine learning, natural language processing, data visualization software, large-scale database architecture and storage infrastructure, data analytics software, and touch screen technology. As AI tools have become widely available, inventions that use AI have become an incr...
Apr 10, 2021•28 min
As the owner of E-WRITE ( http://www.ewriteonline.com ) since 1996, Leslie O’Flahavan has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. As a result of her work, E-WRITE clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. Learn how she went from creative writer to business owner, trainer, and speaker on this episode....
Mar 26, 2021•30 min
Roy's guest is Rick DeBruhl, an award-winning network television broadcaster with a master’s degree in Media Management. Rick has spent much of the last 30 years covering auto racing for TV networks like ESPN, ABC and NBC including events like the Indy 500, and since 2003 has been the recognizable voice and face of Barrett-Jackson Collector Car Auctions. He has Interviewed presidents, rock stars and thousands of others, and spent nearly a decade as a consumer reporter and advocate. He is the aut...
Feb 24, 2021•22 min
Episode 0 is a short introduction to the topic and explains a little about why it caught my interest. We think it will catch yours, too.
Feb 16, 2021•3 min
