1. Introduction to telephone triage

This introductory episode discusses telephone triage from the perspective of a doctor who is new to it. We discuss how to set up a session of telephone triage to maximise success, how to structure and document the call and how to safety net. Some groups of patients can be particularly challenging and we talk about how to manage these challenges and how to know when triage won’t work and the patient has to be seen. 

This is episode 1 in a series about telephone triage during COVID-19.