Abigail Cooper is a Chartered Quality professional leading Quality Performance and Compliance across EMEA at Otis Elevators. A passionate and dynamic self-starter with a strong people-focus, she is a keen promoter of Right First Time and Zero Defects culture. Abigail is Customer obsessed, both internal and external, and supports organisations to deliver value to the external customer whilst ensuring internal operations are smooth, effective and value added.With a passion for supporting young peo...
Aug 04, 2025•19 min•Season 1Ep. 40
A career in quality began as a Technical Apprentice with Leonardo UK right after completing GCSE’s, Lilly spent over the 6.5 years Leonardo. Her career went from strength to strength as she progressed to a Project Assurance Engineer and then a Supplier Quality Engineer. She recently joined Red Bull Advanced Technologies as a Supplier Quality Engineer and won the International Quality Award for Emerging Talent in 2024, following on from being a finalist in 2023. Aside from her day-to-day role, sh...
Jul 07, 2025•23 min•Season 1Ep. 39
Charlotte Bradley CQP MCQI started her career as a Document Controller in a Civil Engineering company. This was the first time she had heard of Quality and ISO. Charlotte then moved on to a new workplace, BT, where she learnt about other ISO Standards such as ISO 22301, ISO 27001, and ISO 20000*. Charlotte now manages the ISO Internal Audit team, the relationship with the External Auditing Body and ISO 9001* Quality team and a team who performs Quality Audits against major contracts, at BT. Char...
Jun 03, 2025•22 min•Season 1Ep. 38
Ian McCabe is a leading expert in Quality 4.0 and the evolving landscape of assurance in the age of emerging technologies. With a deep understanding of how digital transformation is impacting traditional quality practices, Ian's work alongside colleagues from the Oakland Research Institute and The Chartered Quality Institute has focussed on understanding how quality management practices and the profession must evolve in order to thrive in this new era.Ian, has worked closely with Professor John ...
May 06, 2025•44 min•Season 1Ep. 37
Darren O'Neill, a Chartered Quality Professional, started his career in Quality in 2007, since then has worked in scientific, laboratory and data centre environments each bringing their unique learnings and applications of Quality Assurance. Part of the Surrey and Sussex Chartered Quality Institute (CQI) branch and a big supporter of the work of the CQI.
Apr 07, 2025•35 min•Season 1Ep. 36
Catriona Large is a Quality and HSE Advisor at Viridien. She began her career as an apprentice in the Quality department in June 2020 at the age of 18. After transitioning into the HSE group, She became involved in QHSE. Although her apprenticeship concluded in 2022, She remains committed to continuous learning and professional development, as she believes in the value of expanding her knowledge. In 2023, Catriona was awarded the winner of the Emerging Talent at the International Quality Awards,...
Mar 17, 2025•21 min•Season 1Ep. 35
Jill is a quality professional with 25 years experience in adult social care. She is currently Head of Quality for Milewood, a provider of adult social care services, and previously Quality Lead, for Achieve together which is one of the UK’s leading providers of support for people with learning disabilities, autism, and complex needs. In this role, she works closely with the leadership team to support quality and compliance. She is experienced in identifying poor care and embedding quality impro...
Feb 03, 2025•20 min•Season 1Ep. 34
Bianca is a Dynamic professional with over 10 years of expertise in quality audit, research, risk management, and innovation in social services. Skilled in strategic planning, quality assurance, compliance, and stakeholder engagement, she holds an MSc in Psychology, ISO 31000 and ISO 9001 lead certifications, and is PCQI certified. Currently serving as a Quality Audit, Research, and Lead Risk Manager, she oversees quality assurance processes and manage risk frameworks. Her passion lies in foster...
Jan 07, 2025•33 min•Season 1Ep. 33
Thank you very much for tuning in this year. 2024 was truly remarkable and my guests shared insights I was able to use and benefit from in my own job. I chatted with professionals from different sectors in academia, automotive, construction, project management, customer experience and manufacturing. I hope you enjoyed the podcast. Here are the highlights.
Dec 17, 2024•18 min•Season 1Ep. 32
Dr David M Williams is an internationally respected scholar-practitioner of the Science of Improvement. With 25 years of experience in Quality Improvement, he has worked with leaders and teams worldwide to develop people’s abilities to make rigorous, results-driven improvements and adopt quality as an organizational strategy. Dave coauthored Quality as an Organizational Strategy: Building a System of Improvement . His writing on improvement is also found in many books and published papers. He wa...
Nov 10, 2024•28 min•Season 1Ep. 31
Martin Spackman is an accomplished Quality Manager with over 16 years of experience in the automotive sector, six of which have been dedicated to leading quality management initiatives for companies such as BMW, Vauxhall, and Faurecia. Previously, Martin held logistics and quality roles for BMW Mini, and Supplier Quality roles at Vauxhall, overseeing quality operations at key facilities in Ellesmere Port and Luton. As Quality Manager for Tevva, Martin's career focus shifted toward the hydrogen a...
Oct 07, 2024•28 min•Season 1Ep. 30
Steffan Speer joined Morgan Sindall in 2007 and has held a variety of roles within the construction industry including commercial and project management. Through the experience of delivering projects as commercial, project and preconstruction lead, Steffan has gained invaluable experience in helping teams and customers successfully deliver projects in an efficient manner. Within his role, Steffan is responsible for developing change strategies across our operations to help improve the performanc...
Sep 09, 2024•30 min•Season 1Ep. 29
Colin Campbell is an Associate Director in the Improving Project Delivery team with the Scottish Futures Trust (SFT). The Scottish Government established SFT in 2008 to act as an independent centre of expertise to deliver improvements in the public sector’s planning, innovation, delivery and management of infrastructure. Colin’s work within SFT has been focused on improving construction quality since 2018. He is a chartered civil engineer, a member of the Association for Project Management and h...
Aug 19, 2024•24 min•Season 28Ep. 1
Megan A. Speight, M.S. has worked in both the nonprofit and for-profit sectors in Communications, Culture and Diversity, Equity and Inclusion. In her current role as Culture, Diversity, Equity, and Inclusion(DE&I) Manager at Project Management Institute, Ms. Speight leads and works with cross functional teams to advance PMI’s work in this space. In this role, Ms. Speight promotes a diverse, equitable, and inclusive culture, and positions PMI as a growing force in the DE&I space by integr...
Jun 15, 2024•29 min•Season 1Ep. 27
Sarah Haroon Sualehi is a doctoral student in the Workforce, Adult, and Lifelong Education program at Texas A&M University. She has a master’s degree in International Education from New York University and brings over a decade of work experience in education across cultures and geographies. Sarah also serves as a Graduate Research Assistant at the Texas Center for the Advancement of Literacy and Learning (TCALL) at Texas A&M University. She uses data and evaluation to improve the service...
May 01, 2024•45 min•Season 1Ep. 26
Hussain Ali MEng CQP MCQI is a Senior Quality Manager with a track record in Construction and across different industries, Hussain is currently working on the Qiddiya Project, a key 2030 vision GIGA projects, in Saudi Arabia. Previously worked on the Super Sewer Project (Tideway) in London, Heathrow Airport, and helped to build two new power stations in South Africa with Eskom. Hussain has actively participated in different working groups within the Chartered Quality Institute (CQI), focusing on...
Apr 06, 2024•25 min•Season 1Ep. 25
Michael is CX* thought leader and creator of the CX Excellence Framework used by organisations around the world. Michael spent over a decade in the USA working with GE Health on their world-wide Patient Experience programme. He also worked with USA brands such as Harley Davidson, IBM, Microsoft, MBNA, Citibank, FAO Schwartz, American Airlines, Dell, HP and Miller beer. Michael returned to Ireland in 1994 and set up the Dialogue Marketing agency creating award winning campaigns for organisations ...
Mar 10, 2024•38 min•Season 1Ep. 24
Mohammed Diab is Quality Assurance Manager with over 15 years of experience in quality management systems, quality auditing, welding, and non-destructive testing. He has managed large-scale projects of over than 2 billion dollars in value, and teams of about 160 members. He holds numerous certifications, including ASQ CMQ/OE, ASNT NDT Level III, IRCA Principal Auditor QMS ISO 9001:2018, PMP, and more. Throughout his career, Mohammed has been committed to continuous learning and professional deve...
Feb 17, 2024•22 min•Season 1Ep. 23
Kevin Newey (CQP, MCQI) - the driving force behind cutting-edge innovation as the Chair of the Greater Peterborough & Cambridge branch and the visionary Global Head of Quality at Graphcore. With Graphcore's groundbreaking Intelligence Processing Unit (IPU) technology, Kevin is part of a team that empowers creators to forge the future of machine intelligence, unlocking untapped human potential. With a remarkable 25-year journey through the realms of high tech, software, semiconductors, biotec...
Jan 14, 2024•25 min•Season 1Ep. 22
Here are the highlights from episodes with my guests in the previous 12 episodes. I have learned a lot, and I hope you did too.
Dec 06, 2023•17 min•Season 1Ep. 21
A values-driven Chartered Quality Professional with a proven pedigree in creating, implementing, and managing best-in-class Quality, Health, Safety and Environmental (QHSE) management systems. A leader in governance and compliance who can coach, mentor, and empower the workforce to create a collaborative culture built on engagement that demonstrates excellence in risk management and sustainable business practice. Susan Samaroo CQI MCQP is the Group Quality Manager at Precision NDT LLC. She is th...
Nov 05, 2023•21 min•Season 1Ep. 20
Dr. Neda Maria Kaizumi has recently graduated from Harvard Business School in Data science & Business analytics program. She works as VP Business Excellence and analytics in FREYR Battery and is a project member of writing new standard for artificial intelligence ethics & security together with International standard organization. She is enthusiastic, energetic, result oriented and digital forerunner with extensive International experience in strategic planning and leading global teams i...
Oct 07, 2023•19 min•Season 1Ep. 19
Erik K. Rueter, PMP, PMI-ACP (he/him), founder and President of Human-Centered Success LLC, has over 20 years of professional experience across diverse industries. He has worked for tech start-ups, colleges and universities, a Grammy®-award-winning production company, and healthcare organizations. He has been a public policy analyst, marketing and public relations director, and now a senior project manager at the American Marketing Association. He has co-authored two papers on health inequity in...
Sep 05, 2023•42 min•Season 1Ep. 18
Following diagnosis of HIV/AIDS in 2006, Roland campaigned for disability rights in the Foreign & Commonwealth Office as Diversity & Equality Officer and Learning & Development Adviser. He was elected Chair of the Disabled Staff Network is now a self-employed Consultant. A Fellow of the Royal Society of Arts (RSA), member of the Chartered Institute of Personnel and Development (CIPD), the Chartered Institute of Management (CMI) as well as the Institute of Training and Occupational Le...
Aug 02, 2023•42 min•Season 1Ep. 17
Diana Catalina Beltran coaches, consults, and educates hospitality and tourism organizaAons under Astrapto LLC on sustainability operaAons, green team building, procurement, greenhouse gas accounAng, and carbon offse:ng iniAaAves. She teaches online from Europe on various subjects, including quality service, at the University of Southern California (USC) for the Master of Science in Hospitality and Tourism Program. In prior roles, Diana served as a corporate learning and development manager for ...
Jul 04, 2023•33 min•Season 1Ep. 16
Firas Mahasen is a Certified Customer Experience Professional and Service Quality Expert within Retail and Banking industries. CXPA Canada Regional Leadership Council member, keynote speaker at the Annual Customer Experience Strategies Summit Toronto 2022, and proud judge at the CX Impact Award. A highly visible leader with a talent for initiating and driving change, specialized in CX/EX (customer / employee experience) Management and strong believer in the power of customers, with a track recor...
Jun 06, 2023•24 min•Season 1Ep. 15
John Jones is an IT Management Executive with over 25 years of experience leveraging technology to drive organisational change by increasing efficiencies and performance. He Acts as a change agent, transforming business strategy through data-driven decisions and Champions innovation with a focus on developing flexible, scalable solutions. His experience is diverse in both private and public sector with cross-functional, technical and non-technical community groups. John has Extensive knowledge i...
May 02, 2023•20 min•Season 1Ep. 14
Susannah Clarke is one of Process Management International Managing Partners. She works closely with clients to plan, design and develop events and programmes to transform their process performance, whilst building the skills and capabilities of their teams. She also hosts 2 podcasts , Leading for Business Excellence and Uncommon Sense. Susannah joins me in a conversation sharing her successes and also giving us a brilliant confession. As one of PMI’s Managing Partners, Susannah works closely wi...
Apr 04, 2023•35 min•Season 1Ep. 13
Dr. Claude Khalil An accomplished seasoned pharmacist specialised in the pharmaceutical industry, her career path is paved with sound knowledge of Pharmaceutical sciences, regulations, and quality management systems. Her passion for project management and healthcare was translated by giving back to community in Teaching and Training Pharmaceutical sciences and Project management frameworks in well-known universities. Claude graduated from Saint Joseph University Faculty of pharmacy, Beirut. She ...
Mar 07, 2023•27 min•Season 1Ep. 12
William is a Senior Quality Leader with 18 years in the Quality and Management system profession. He has worked across 4 different industries and is currently working as a Senior Operational Quality Lead for Inmarsat, where he owns the internal audit programme and is responsible for deploying BS EN 9100:2018 and ISO 9001:2015 across the operational division of the business. In his spare time, he does a lot of volunteering and is the Chair of the global Audit Special Interest Group (SIG) for the ...
Feb 07, 2023•30 min•Season 1Ep. 11
