A new and improved system to address complaints
Episode description
Supportive, confidential, respectful, and non-judgemental – these words best describe new and enhanced complaints process at RACS. As an organisation that furthers the interests of our members by supporting their ongoing development and maintenance of expertise, the College is in a unique position when it comes to investigating complaints. Concerns raised in the past by Fellows, Trainees and Specialist International Medical Graduates offered lessons in preparing a new way to handle the process. Emily Wooden, RACS Chief Operating Officer, discusses the changes and why they were introduced.
RACS Surgeons Support Program
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