Quinn Byrne Coaching » employee engagement

Quinn Byrne Coaching•qbc.ie

Society & Culture

Customer Experience & Employee Engagement

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Episodes

Employee Engagement Podcast #6: General Mood

Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to consider: Optimism and Happiness . Optimism refers to how we feel about the future, whereas happiness is about how we feel now. Not surprisingly, they are closely associated. Michael points out that these variables are very susceptible to recent events in an individual’s life, for example: bereavement. However, when unhappiness persists over time, it affects...

Nov 07, 2007•17 min

Employee Engagement Podcast #5: Adaptability

For the manager who has the intention of driving higher levels of engagement, adaptability means having a strong sense of reality. Michael describes attributes that demand a manager “tell it like it is”. To keep levels of engagement high, it is important for managers not cover up and bring challenges out into the open. Reality Testing , Flexibility & Problem Solving are discussed in the light of recognising the team’s efforts and keeping them engaged. Feedback: Michael AT QBC.ie. Call or tex...

Oct 15, 2007•17 min

Employee Engagement Podcast #4: Stress Management

The challenge to respond appropriately is never greater than when you are under stress. But Stress Management is not just about keeping your cool under pressure. As Michael explains, stressed-out managers become disengaged from their work – and from their workers. How can you engage your employees if you yourself are disengaged? In this podcast Michael explains the two related elements of Stress Management: Stress Tolerance and Impulse Control . He explains that Stress Tolerance is a muscle that...

Aug 02, 2007•15 min

Employee Engagement Podcast #3: Interpersonal

After In TRA personal attributes, come the In TER personal ones. As a leader, how do your interpersonal skills influence the performance of your team? Empathy is the ability to identify emotion in another and to respond appropriately. It is one of the most highly valued abilities in a leader. Social Responsibility . In terms of Employee Engagement, a leader who is socially responsible demonstrates fairness in his or her dealings with every member of the team. Interpersonal Relationships . This a...

Jul 06, 2007•17 min

Employee Engagement Podcast #2: Intrapersonal

In this podcast, Michael discusses the Intrapersonal elements of Emotional Intelligence and explains their significance for a leader who wants to drive higher levels of Employee Engagement. Intrapersonal qualities of Emotional Intelligence are all about how the individual relates to themselves. The attributes measured are: Self-Regard, Emotional Self-Awareness, Assertiveness, Independence and Self-Actualisation. Before a leader communicates with their team, what do they say to themselves? This i...

Jun 22, 2007•1 sec

Customer Experience Podcast #4: Introducing Emotional Intelligence

The term “Emotional Intelligence” is frequently heard nowadays. You may have heard it used – you may even know what it means. But do you know how to use Emotional Intelligence analysis to create value for your business? Michael Byrne specialises in using Emotional Intelligence to help managers drive better Employee Engagement and Customer Experience in their organisations. In this, the first of 11 podcasts on the subject, he explains what Emotional Intelligence means, and how it can be applied i...

Jun 15, 2007•25 min

Podcast on Employee Engagement

For their fourth podcast, Michael and Conn turn their attention to the question of Employee Engagement. The QBC Podcast on Employee Engagement will be a separate series under the QBC banner. Michael explains the concept of Employee Engagement and the significance of Discretionary Effort. Discretionary Effort occurs when people don’t check their job description in relation to a particular task, but how do you go about motivating that kind of commitment? According to Michael, it’s more a question ...

Apr 26, 2007•1 sec

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