Customer Experience #13: Core Competence – Knowing What You Need to Know
May 06, 2008•18 min
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Episode description
Trust between the sales person and the customer is key to unearthing the customer’s specific needs.
Do you, as a sales person, know what you need to know in order for your customer to trust you?
In today’s podcast, Michael explains the importance of trust between the sales person and the customer. Only when a trusting relationship is established, will you as a sales person discover your customer’s specific needs. When you know what they want, and they trust you to deliver it, you will make the sale.
Feedback: Michael AT QBC.ie. Call or text +353 87 2602205.
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