Benjamin Franklin once set, the bitterness of poor quality remains long after the sweetness of low prices for guide. The fact is quality matters, Join us as we make quality fun interesting and accessible companies of all levels. Quality matters is let's listen for all things quality. Listen in, ask questions and get back to doing what matters most. Quality matters brought to you by Texas quality assurance where quality management gets simplified. Well, hello, and welcome to the Quality Matters
podcast. I'm Kyle Chambers with Technical quality assurance, and we've got Caleb Bag here and today, we are talking about quality management post Covid, kinda how Covid 19, really, changed landscape a little bit for quality assurance quality managers. Sorry? Yeah. I mean, it really did. There's there's a lot of kinda long lasting changes. They talked about new normal and would come. And I think we're finally resting in what that new normal is. Yeah. Definitely, 1 of those era.
Define, you know, you had post 09:11, post Covid. Yeah. We're getting few too many of those too frequently. These things are supposed to happen like once a century once every 50 years. Not... Yeah. Every every other week. You know? Yeah. You know, I guess now each generation gotta have its own crisis. Alright. But it really did change a lot of
stuff. So 1 of the things you were talking about was auditing, you know, I think... I had always had the idea of doing remote audits, but I never actually done 1 until Covid hit. In fact, I'd suggested it for a client once before Covid, and it was just laughable. They're like, how could you do it remotely. But we all kinda did for a while. Well, I mean, correct me if I'm wrong, but your stand on it currently is that it's not necessarily the best way to to do an on it. It's not.
It's not. I mean, let's say that this is a surveillance audit. This is a company that's been audited for... Several years. They've got a good strong robust system. The auditors familiar with how their business operates. That makes a little difficult to to sneak stuff under the rug or to, you know, to miss pulling up some critical evidence. But
otherwise, it's just... It's tough. You just It's so easy to pull the wall over the auditors eye, and it's so hard to really dig in, like, half of my insight. When I do an audit. I always start with a shop tour. Like, I don't even wanna do the conference room meet and Greet. Like, I don't even want to talk to you until I've seen your work environment. Then I can judge you're you're talking. Yeah. Off of what I see in the environment. So...
Well, and it, you know, brings a face to the name or whatever, you know what you're talking? About whenever they say we do this and you've seen it. I've seen that. Yeah. Yes. How do I know that... If I read a book, I read the last chapter first. And and then I read the book. Okay. So I kinda see the shop towards the same thing in case. Yeah. No. I mean, you know, when they say, oh, well over it. The log shop there and, like, wow. I don't know what that is. Oh, exactly.
You taking the 2 or you know what that is? Yep. And you just miss all that with, you know, remote auditing. Now, the 1 time it did work out well, I will say, but you could just do this by video recording stuff and you could do a, shop tour as well. Is I was doing audit for a guy, and we were using Microsoft teams for it. And I just was recording the meeting and I had him just, like sweep across his little production area, and where would pause the video, look at it, Yeah. Even zoom in,
take a look at some things. That worked well. But Yeah. Generally it's just not a good idea. But there are different auditors out there and like... So I... We got 1 client that I'll represent for their iso audit. And last year, their iso auditor, it was the biggest joke of an audit I've ever been in. It was in person and I remember thinking man. He should've just foam this in. Well, sure enough this year, he's asking to do it remotely. Gotcha. But it's just because he phoned it in.
I think another thing, you know, with the in person and granted is not always needed, but I think it is good and a in a situation is, like, the rapport and, you know, just the being in person, being able to kinda... You know, I think when people have, like, online meetings or something like that, and see the timer start called beginning, people join Alright. Let's get to the point, you know, and you go see somebody in person, and you gotta Yep, especially a full day there.
Like, alright. Let's talk, you know, get know each other a little bit. That kind of thing. Kinda brings down some barriers, which which what's needed? You know, like, to be honest with an auditor, like, you really need to not deceive and auditor, but... No, Well, it does matter. You really do want a good relationship with that auditor. I mean, a couple of reasons is 1, they're more likely to be less harsh on you than they could be
otherwise. So there's another client that we we have that are represent each year for their their iso audit it. And I gotta be honest they're auditor. He's not the toughest 1 out there. He very smart, very intelligent, very he understands the standard. He understands our client's business. But our client does a real good job of maintaining a good relationship with that auditor.
So, you know what? There was a couple of Of i's in this last audit, that if he were a real stick, he probably could have written as some majors. Not major. Sorry, as as minors. But they've got a good relationship with them. So they talk to. They make sure that they get it done. He even follows up the next year kinda make sure it's done. Another the question is is that right according to the rules and
regulations. There's some gray area there. But the fact that they've got a good personal rapport, a, they get a little bit of an easier time in the audit than they would otherwise. And b, this guy actually got tons of good business advice, So in kind of the sidebar conversations, you know, not consultation on the management system. It just he sees how other businesses functioning off, rate, and you get to ask a lot of, well, what someone else do in this scenario. And you get some helpful
information out of him. So you're able to kinda flirt with those lines maybe a little bit, but they get a lot of benefit out of it. Yeah. I think that's valuable. Yeah. And you can't get that remote. And you just. And I think a shop visit and una assembly line visit or, you know, a production floor visit lets you fill in the gaps mentally. I you know, it compared to being described to you, and, you know, if you see it in place like, oh, well, okay. That's gonna
Okay. I I see what they're doing there. You know that. But... Yes. And you you get a lot more of that when. The audit isn't... Isn't all remote. Look, and I'll tell you too. Like I've done the third party iso auditing. And A hate getting stuck in a conference room. The moment they set me up in a conference room I'm like, oh, shit. I know what's happening today. Y'all gonna come in here for 5 minutes and leave me. I'm gonna have walk around the office. Not not not. Can we finish the audit? Yeah.
Yep. Okay. So that's probably enough on remote versus on... Audit. Definite. Lot... Let me ask do this to kinda capital it. So what about a second audit? Maybe you've already done an audit it for a company and you're doing a repeat audit the next year or whatever it is like. Think that would be okay, per s or at least a little better? As long as the last time you went in there basic stuff, Like... The shop floor is clean. It's
not cluttered. Things are organized. The walkways actually seem to be walkways. Yeah. Right? The lines on the floor are not just suggestions of how you you should move about the facility. Yeah. I would ask for maybe a copy of you know, the corrective actions from last year ahead of time. Let me take a look at it It say, how detailed did. As long as last year's audit, it was pretty good and the shop was organized and, and good. Yeah. I wouldn't have an issue with
the remote audit this year. But I wouldn't wanna do a remote audit it the next year. Yeah. Maybe. Yeah. Gotcha. So I don't know. Their people got different ideas on it. I can't say the standard says thing 1 way or the other. I just... Have a hard time, auditing a shop system without putting my hands on it. Alright. So what's next on the post Covid?
Alright. So we have seen, and this has been good for our business, but also create some unexpected challenges, sometimes I think is everyone's got a lot more reliance on digital tools for Qa. So before Covid, most small businesses had a quality manager. Yeah. Where you at least had someone who was appointed to wear that hat. Yep. Yep It's not the case
as much anymore. And they're trying to kinda d up and folks have realized To think to some good that, like, The quality management system if it's run well, you don't need a quality manager. And I think folks are trying to achieve that goal, but it's tough. And and so they they jump on software tools and the Ai bandwagon and to to try to make it, well, happen without any difficulty? Well, and, you know, sitting as you're were saying that I was thinking well... Okay. Why is that that people are...
You know, more reliant on those digital tools. And you kind of explain that. But I think what drove people to that was let's be honest, qualities, oftentimes the first to go whenever cuts happen. Yep. So then they're trying to fill in those gaps or they're required to fill in those gaps, so then they start looking at, yeah, digital tools or things to do what a quality manager did manually automatically, that kind of thing. So Yeah. I just was thinking of my head,
what... What's the context there? And and why why do we do that now? Yeah. Well, I mean, look, I think it... It probably timed out well for for us with the T cloud. So I won't lie. We're trying to make the most of it. But the question is, how do you make the most of it and, you know, you don't wanna risk Candy handicap your customers. So there's still a lot of...
I'm not gonna say hand holding this wrong word, but you gotta make sure that folks understand the concept and the why of what the tool does. Because if you don't understand the concept of what it does and why it does, it it can't just run the business for you. I'm like, a a approved supplier list. That's really easy 1. This is 1 that we have sometimes a little bit of fun trying to get folks integrated and onboard with. But then Don't understand the concept of why
you need an improves. Supplier list. Now maybe your previous quality manager knew we had to have it to meet the requirements of the standard, but none that quality manager is on the way, and you've got Ceos and owners and operators that have run ultra ultra lean through Covid. They start questioning. Well, why do I need it? Yeah. Yeah. I... And it's no substitute for experience. Yeah. That's Yeah. That's the it. That that's it. So, yeah, All these tools including the ones
we sell. They're they're not a substitute for for experience. I mean, it's not a substitute for per. Another person to manage it and run it. It just reduces the workload to do it. Yeah. Yeah. Makes it a lot easier if you know what you're doing while you're doing it, that kinda thing. Yep. So... Yeah. I mean, that's kind of a really? That's that's really most folks are missing for small business c stage just a little bit more knowledge and understanding of why they need to do these
things. Like take document control, for example. Mh. Why do you need a document number? It's been legitimate question. Why do we need document number? Yeah. I was like, well, then you can explain. Well, hey, This is how we track it. This how we index it. It shows up in the system easier. It's easier to reference the document by a number because you know, say you reference it just by a document name procedure name. This is the purchasing procedure.
Was is it the purchasing procedure that its formal name? What if we pilot perch pro, are we still referencing it correctly? I've had these things come up in an audit? And the auditor insists on some clarity between references and terms and such. So... Yeah, You need a little bit more. A little bit more context and make sense
of it. Well, and so, I mean, if we could kinda tie the first point and second point and together with remote audits or, you know, audits and quality tools, what are some of the things that maybe an auditor is going to ask you if you don't have a quality manager and you're relying on the tools. Like, what what would you... What basis would you make sure you have covered in order to have a conversation with an auditor about your quality tools,
these and it's a real good question. I think roles and responsibilities is really really important there because, look, when you're in an audit, no 1 wants to say, yep. That's my job. Oh, well you can show me this Me shaking can show me this. Like, no. Yeah. No. No. Not my job after all. Yeah. I think that's really the tough 1 is folks have to know and have known well in advance what they're responsible for. Actually, to that point, we're making just kind of information from folks
out there. We're making revisions to a lot of our standard procedure templates. Not that we do the cookie cutter consultation, but you have to have a starting point. Right? So we've got like, a in case. 1 of the things we're doing is we revise these procedures, we're actually putting in, you know, 1 of the final classes of them are what are the records are gonna be generated from this procedure? How would we evaluate or audit?
The effectiveness of this process in the future, and are there any training requirements for it? Part of it because we know so many shops are operating without that designated person that knows every direction everything goes. So if we can start documenting these procedural, that means that the next person 6 months from now, 2 years from now can kinda pick up the pieces and run with it easier.
Yeah. And I I think that should be kind of something you should have in the back of your head anytime you're developing new stuff for your quality management system? Like, are we gonna be able to know in the future, what our thoughts were here and how do we, you know, expand or scale or that kind of thing with context. So So maybe we can do another episode sometime talking about process mapping and how that really relates to writing a process procedure. That might be a fun topic to discuss.
I didn't talk for to As asu many years ago, but been a while since brought it up. Alright. Anything else on kinda resilience to digital tools. I mean, without talking about, you know, our digital... Tools I guess we could... We've got them all. We've got yeah Google covered, but look, I've seen a lot of folks doing tons of stuff with smart sheets. I mean, kind of impressed with some of the folks do with smart sheets creating their own checklists and and logs of things of that nature.
Yeah. I'm obviously a fan of to do it yourself or For this type stuff, I... I... That's how I got into quality was definitely a to do it yourself approach. I mean, like, point out. These are still my... You know, rich binder from over many years ago when I first get tossed into the world. Yeah. But, yeah. I mean, it's stuff like confidence
in training it's... You just can't effectively keep track of this stuff on paper, and I think folks know how harden is to keep track of you you have to have some help. You gotta have a little bit of support. Yeah. And, I mean, keeping... You know, if your... Document control is is by far the biggest factor. I think that moving to digital helps out with. You know, if you're organized whatsoever and you're like, well, this is my, This is my binder of Ncr. That here's the Ncr. I
have... That I'm editing currently that I will ring print for my for my official front facing miner. Yeah. That... I mean, that's a full time job for somebody. It is. It I it really is. Like, folks don't realize how much time when you're doing it manually in paper, how much extra time it's taking. Now this again for coming from a guy who loves paper. Yeah. Hang on just a Love second. But not like, with document control. I mean,
we've talked about it before. It's just so difficult to manage and all these different things. And, yes, you can have a binder to do it and It just takes so much time on paper. And I mean, I'm the guy that loves paper. Right? I'm a computer geek, but I I like tip things printed head out to read it. But at the same time, I don't want to work on records collaboratively on paper, because I remember doing this when I was at... But the turban shop before is say we had a non form support.
K. Yep. This for our combustion shop. So that means I got a combustion supervisor. They got a combustion engineer that and I got the welder that's probably doing the work to fix it. This just just simple Ncr, simple rework, less than an hour of rework required for it. But, again, I've got a paper Ncr. So I issue it. I give a copy to the production supervisor. I give a copy to the engineer. They give a copy to the Welder. They give a copy to the inspector.
Yeah. Somehow... Or another, the operations manager, gets a copy of it, and they all turn in a photocopy to me with their various scribble. Yep. That don't align with each other. Writing. Like, Yeah. How do I do this? I may spend 3 hours, just decipher. Their chicken scratch conflicting higher gl to write a simple story of what happened. Yep. And then you guys... And you gotta get signatures. Yeah. Where if it's electronic, just send them a link. Fill out your piece of it, send it to the next
guy. U. There we go. Then the next guy gets it. Next guy gets it. Everything stored in version history. I know who said what? I know who over wrote what? I know what was done. I have attachments. I have pictures and it took me 5 minutes. Yeah. Versus literally 3 hours. Yeah. Sometimes,
I... In, you know, and tangent going off on a slide, Tangent here, But, you know, I always had respect for the document, control people that we had, you know, and their attention to detail and that kind of thing, and, you know, it's kind of everybody's responsibility. But, like, you kinda wanna put a worker with that much attention to detail and some thing that, you know, could help you out a little bit more. Yeah than, you know, rec copying Ncr or, you know, making sure signatures are...
Yeah. Like, Mh. Have just not that For your time. Yeah. Or your resources. Yeah. It's not. I mean, look, and that has... I swear this isn't just a cheesy sales pitch for the business. I think everyone knows the podcast is are, like, primary marketing tool, but in any case. Like, when we... When I started the business, so The company mission then and still is to save time and energy for what matters most. And I think that is just really the
purpose of any quality management system. So Any of the software tools you have, they can't entirely replace a human being, they can't replace experience. They can't replace context. But they can do a whole lot to save you time and energy to accomplishing whatever of your goal is. And so that's really the litmus test of any software tool is will this save me time getting there? Or is it gonna cost me more time to
do it electronically. And that... I mean, this is probably a whole other podcast gas episode as well. But like, to me, that's the dividing line between should I use a digital solution? Should I do it on paper. Yep. Is it gonna cost you longer? Take you longer to do it digitally? Yam might not do it in a paper. Yep. I think we've exhausted that. What's the next 1? Remote employees and short term employees. So
this was 1 you brought up. So what are your thoughts on, the the remote remote for folks.
Well, and I think... So I mean, in the context of post Covid you know, definitely, people are trying to work, you know, that spawned the whole remote work movement and, you know, coupled with the technology, you know, being able to do it, high speed Internet, that kind of thing, like, you know, 5 g with phones and people are now you know, for the most part, efficiently video, text and conference and, you know, if you're sitting at a computer all day at a desk, there's the, good argument that
what you're doing could be, you know, could be done anywhere. That's true. You know, conversations about good efficiency and, you know, all that stuff aside. Yeah. I think definitely something and And I don't know how an auditor would address that or, you know, how it come up with this, you know, as part of an audit. But... And how... So let me ask you this. Like, how do you prepare, how do you handle, like, an auditor... Asking to talk to. Or asking to audit a remote employee.
It's a little tough. Scheduling ahead of time gets to be. More important I've had to deal with this kinda halfway a couple of times. And you just have to make sure that that person knows they need to be available to hop on a team's meeting at a moment. Notice, which you would think is easy to do, but, you know, folks are working from home, There's distractions. Do you change your focus or your how you... Well, so what I'm thinking here is, let's say, somebody that's not on... So let's say you've
got a hybrid on off site company. Maybe they have a couple positions that are remote. We have a couple of customers like that. Like they have... And I think even 1 of them is a quality manager that's off site, Mh. So as an auditor, that man, I can't... You're dealing with mailing... Yeah. Yeah. The off upside quality manager is 1 that... Or maybe it was... Maybe it wasn't a quality maybe. Know it is. I don't know what you're talking about, and it's... Yeah
I I still scratch my head at. I'm like, anytime I've done coaching for new quality manager, III tell him you have to spend a minimum of 25 percent of your day on the shop floor, if not 50 percent of it. I I just... Yeah. Can't see how you could be the the full time guy fully remote. So as an auditor, and you're thinking about these people like, okay, this person works remote, I think 1 of the first things that comes in my head is, like, do I know where everything is that they're supposed to
know. I mean, yeah, obviously, if they're the quality manager, they probably do. But, you know, like, in the shop, you've got the quality... You know, the the slogan written around the policies pasted on the wall and, you know, all that, like, well, does the remote employee have that. Or do they know where to go to find that? I don't know. They have They interact with
document control? How do they share documents with other people like have to be very very highly and well set electronically to work that way. Yeah. You just have to. Yep Put another problem. I'll tell you This is 1 of the things that I missed the most about working in an office. Now I will say when I quit my job and was working from home and My own. I thought I'd never say this, but like, I missed me in an office environment sometimes. Yeah. I mean, just...
I don't know. The water cooler talk. Know, Yeah. It you just get a better sense of how things are going, what's going on. You get the little distraction in your day that you need. You So... Yeah. It's it's changed, again, I hate to use the term notes buzz word, but change the culture of a lot of companies. Yeah. Is And I think I'm seeing that too, like with a job applications. I know, you know, not that we've hired very frequently. But before Covid, you'd see folks job hop. 1 to 2
years is the exception. They're with the company 4 or 5 years then the switch. I don't think I've seen the single resume, since Covid that's not every 6 months to a year, someone's going somewhere new going somewhere new going somewhere new. I mean, the concept of loyalty to a business or a brand is kind of a I think eva a lot with with so much remote work. Yeah. And I think a factor in that is the, you know, the pool of employees because if you have a
remote worker, you're know you're not... Longer filtering out based off of who lives within 20 miles. Now it's... Yeah. Whoever filled out an application from whatever state or potentially country, longer Yeah. I mean, we do with a difficulty here too. I'm in central taxes and, you know, you're way off, and, you know, it's... It's not like we see each other. Didn't how we... That's how we interact. But
this is this is it. To what you said earlier about, you know, the the being together and, like, the at the commodity, and, I mean, even to an extent for for me was the competition, you know? Like, like your work next somebody, especially for sales and that kind of thing. But Mh. You know, even, you know, hey. I'm knocking of the park. How are you doing? You know that kind of thing Yeah. No. I agree. It is. It's it's it's a lot more difficult to stay motivated. I will say that for certain.
And I didn't need being, you know, kind of an introverted not 1 to be around people, type person. I'm kind of surprised at how much it affects. Yeah. It it does. Like, yeah. You need to be around people. Yeah. Need to be a part of a, you know, physical team and, you know, get to see people. It's it's definitely different. I think You know, what was it Elon Musk? You know, they had a lot of their stuff with x or whatever or whatever it is now. You know, he's like, nope. You guys
gotta come back. 1 of the first things I think well besides fire and most of everybody. I think that was 1 of the first things you said was, like, we gotta get you back here. You Yeah. It is hard to be innovative and creative when, you. You don't have physical contact with someone. Yep. Especially on something like a software program where it's, you know, all based of, you, I guess, you could say that about a a natural product, you know? Yeah. So... Anyway,
Alright. Last 1 on the list here was we mentioned kinda use Ai and how it can be useful. For the do... Do it yourself Qa a. So now that you fired your quality manager because of Yeah. You know, Covid. You know what? Quality manager, you've tracked along for a while. You've gone through at least 1 research audit. And you're just finding things you're deteriorating a little bit. So you you're, like, how how can I do this? Maybe Ai is the answer. Yeah. What do you think? Ai. Not the answer yet.
Nope. Yeah. Not the A. I... I've seen anyway. I mean, you know. Yeah. I I don't know. Yeah I think it's good for certain things and anybody that's spent extensive time with, you know, chad Gp or, whatever it is, and the other things. Like, and now I think they even have sites where, like, combines all of the Ai together to, you, you know. But it's... You understand it's, like a... It's like... Think you made the experience was, like, talking
to a genius kindergarten. You know, Yeah. Like, they know everything in the world, but they're not very focused and tend to... I miss what you're trying to ask or, you know, get out. Yeah. Put the knowledge of the entire Internet into the skull of a toddler with Ad. Yeah. Maybe a fifth grader. Yeah. Yeah. Say that. Yeah. 50 Ad fifth grader with all the knowledge of the Internet. That's that's chat Gp. If you do not have underlying knowledge of the content, it will get you in trouble.
If you were not able to test or, you know, if you need help or maybe there's a crazy way that is, you know, especially as a programmer, like, that's what I do. Like, it's super good for saying, hey, Take a look at this? Is this the best way to do this or what's another way because, you know, there's a million ways to program something. And look different approaches, but Ai would have taken off like it had if Covid hadn't happened. Okay. I'm I think Ai might have been,
like, a cool fat. I mean, we already see it fizz to a degree. Because... You know, I feel like we've kinda hit, like, the peak of what loss I can do. Yeah. I think people are... Yeah. I think the people that use it use it and the people that don't use it You know, They don't use it anymore. Yeah. Because it was kinda hit with this promise if it can do all this for you. It can build your weekly schedule. It can do this. It can do that. Like, it can build it, but I've built similar tools
in Excel that are about as good. You can do, like, data optimizations in Excel. And get better results than chat Gb Give it to you, of course, you get stuff faster in chat Gb. But... Yeah. You know, I've done that type thing before because I'm Peter Geek had all my tasks that this was, you know, long time ago, but had all the weekly tasks I needed to do. And here's the available hours It did, like, literally built out my calendar in Excel. Yeah. And then and right this long stupid
and macro to help me figure out. Oh, well, where could I schedule all these things to get completed in? I mean, but you just don't have as much input on it. And so I... I've I've seen a lot of folks trying to do the... Do it yourself with with Ai and It's it's not good for creating something new. Like, maybe... Let's say you wanna revise something though. So this is where it could be good. So let's say you've got... You've had a finding in an audit you need to revise.
Something on your receiving procedure. Okay? We'll take the section of the procedure that you want to revise, you can give that to chat Gb you can tell it. I want to modify this procedure so that it accounts for ABCD. Here's how we're gonna do it. You know, use the same language and tone and provide me a revised version. That's super helpful. Yeah. Yeah. I think I another kinda way that I was thinking about it was, like, I use
Youtube all the time. Like, for, you know, do it yourself type stuff or, you know, Youtube's only helpful if you know what the problem is. Mh. Like. You know, like, I I need to... I can't remember why I was trying to change the Without cover on my wife's car the other, you know, couple months ago. Like, I knew the general stuff that. I was able to find a Youtube video, some do change in the exact make model in year and, you know, follow his
steps. However, if I were to type in to Youtube, what's wrong with my your make model and car, you're not gonna get anywhere. Like, I knew that I needed to replace valve cover. So I think that that's kind of what the Ai is. Like, it's good for specific things. Like Yep. But again, you have to have the underlying knowledge to know that if that chat told you to remove this bolt. And then your, you know, yep pull whatever falls off, like, because it made a mistake.
Like, you gotta be able to understand what you're telling it or you know, at least have some knowledge about it. So... No. I totally agree. Yeah. Because, you know, it's it's worse than... You having a back can go the web to find your answer. Yeah. Yeah. Because Web b actually is, you know, a little bit... It doesn't loosen. It it doesn't start talking about. You know, Wyoming while you're talking about your back pains or something like that, Yeah. Like... Yeah.
Feel feel feel. Okay. So let me see if I can summarize here. I think we... We're an agreement that kinda of the post Covid 19, the role of the quality manager itself has been decreased. Everyone's going to every shortcut that we can find. Digital tools, Ai, remote workers from all over the country, And all of these, are good things, but you still need someone to kinda guide and direct the ship. You still need experience. Yeah. Yeah. There's no replacement for it. Yeah.
You gotta have at least somebody checking in on you occasionally that knows what they're doing. Like, I don't know. We have this conversation early on with the Ai. There's... It's not gonna replace somebody like Kyle sitting here at the video camera that has the experience that's... You know, telling you what they're... Yeah. It's... Believe me, I'd love for it too. I would I'd love for it too. Yeah.
But no, it it won't. I mean, maybe there will come a day, but I think we're a couple massive revolutionary steps in Ai away from that happening. Yep. For sure. Well, I guess this is the time for a very obvious and cheesy self pitch. But really, I swear it wasn't angled from this Wasn't made to go from this angle. Like, our fractional quality management plan. I is
fantastic for a lot of these folks. You're operating without a quality manager Folks have their own internal responsibilities, you're running the management system as a company, but you need someone to kinda of guide and steer it. Fractional quality management great for it. We can sit down a talk. Each month, we'll go through all of your quality management records, double check things. Little things like we got 1 customer. They're 1 of their welder when he writes an
Ncr. He uses, like, 2 or 3 words, all caps spelled wrong for the disposition. Not of nobody's trying to communicate. So we can reply back and say, hey, maybe you should revise this to say that. Yep. You know, Any case. So the fraction quality management really is a good program for these things. We're not there to run the program. We're not there. To be your quality manager, but we are there to maybe be the rudder to help you steer your ship. Yep. Or check in on the do it yourself
first. Yeah. That's true too. We've got a couple of those as well on the the L 1 plan. You can combine that with T Cloud. I gotta say you're a small business owner. I really don't know a better a combination for you. Yeah. This is Brandon I know I wish I had 15 years ago. That's why we designed it for. Yeah. A You know, I it probably does seem like we enhanced select so many of these topics just to talk about how we can solve them. But, like, There's a reason why we design what we
designed. Yeah. Yeah. Exactly. In case. So I'll I'll leave it there. So if you guys are interested it in software fractional quality management, anything like that. Comment upload video. Email us, let us know, info at texas q a dot com, and we'll get back to you. Be sure to like, share, subscribe. It makes a huge difference for us. It really does. So if you like what we're given. Like and share so we can keep doing some more. And that's it. No take care.