Using QAPI in Nursing Homes Part 2 – Root Cause Analysis (RCA)

So you've identified a problem you'd like to fix using the Quality Assurance Performance Improvement (QAPI) process. Now what? 

In this second episode of our three-part series on the QAPI process, we discuss how to use a Root Cause Analysis (RCA) to do just that: get to the root of the cause.

We're joined by Patty Austin, a quality improvement specialist at Quality Insights. If you want to reach out to Patty directly, you can call Quality Insights at 1-800-642-8686 and enter extension 7633. You can also contact her via email at paustin@qualityinsights.org.

Related links:
- Watch the animated QAPI video discussed in today’s episode
- Listen to Part 1 of this series: “Using QAPI in Nursing Homes – Brainstorming”
- Check out our other interviews on our website  

This material was prepared by Quality Insights, a Quality Innovation Network - Quality Improvement Organization under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. Publication number 12SOW-QI-GEN-081122-CC-A