This casual chain is switching to fast casual

Throughout the COVID-19 pandemic, restaurant operators have gotten really creative with their service models to get food in customers' hands. Full-service brands in particular have gotten a crash course in off-premises business and a limited-service model.

Now one chain is making that change permanent. Bonchon, the Korean fried chicken chain, has developed a fast-casual prototype that it's going to stick with moving forward. CEO Flynn Dekker joins the podcast to talk about that decision, how digital channels have revolutionized the Bonchon experience, and what all this means for its growth aspirations.

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