The benefits of over communicating with customers

In this bonus episode of Put That Coffee Down, Kevin sits down with one of his earliest mentors in freight, Patty Hinojosa. Patty is now the Director of Mexico Sales and Operations at CargoQuotes. Kevin and Patty discuss the niche of cross-border trucking in and out of Mexico. It’s one of those specialties where freight brokers become consultants and trainers for their customers. A single misstep during the process can cost shippers dearly, so it’s always important to be proactive and over communicate to make sure nothing takes you by surprise.  Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices