E19 Cross-Training and Assigned Roles
Mar 05, 2024•25 min
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Episode description
In this episode, we discuss cross-training in a practice management setting, emphasizing the importance especially in small practices. We highlight the benefits of creating a positive work environment and maintaining smooth operations to prepare for the inevitable staff shortages. We also explore the importance of everyone having basic knowledge of all areas' tasks, such as answering phones, scheduling appointments, and preparing exam rooms.
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