E17 How Do I Handle Patient Complaints?

Patient complaints are inevitable. In this installment of our series "How Do I?", we discuss some ways to handle patient complaints in different situations you may encounter. We cover the need for transparency, effective communication, patient-centric care, and staff training to handle some of the more common complaints.  This also happens to be Patient Recognition Week.  So what better time to explore this topic and also, find ways to give back to your patients.