S2 E683: Encore Episode - Refreshing the customer experience
Apr 04, 2021•9 min•Season 2Ep. 683
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Episode description
While a consistent delivery of the customer experience might first be appreciated, over a period of time the sameness will bore and disengage your customers. In today’s Project Distinct, Scott McKain makes the case for refreshing your customer experience — and provides the six questions you need to ask to make it happen.
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